SUMMARY:
A unique 5-star Lodge is looking for an ASSISTANT LODGE MANAGER
POSITION INFO:
Born from a vision to restore the Eastern Cape's ecological landscape, this establishment has become a world-renowned icon of ecological restoration and a sanctuary for the Big Five. If you have a heart for authentic African hospitality and a commitment to excellence, this might be the place for you. We are looking for a hands-on leader who can balance the intricate needs of 5-star hospitality with the soulful mission of this reserve.
Core criteria:
- Matric, and a relevant Hospitality qualification
- 3 - 5 years’ experience in a 5* star establishment as an assistant lodge manager/duty manager or guest relations manager
- A driver's licence is essential
- Good working knowledge of POS/PMS systems
- High level of attention to detail
- Strong leadership and organisational skills
- Excellent communication and interpersonal skills
Key responsibilities:
- Measure and enhance overall guest satisfaction, including managing special requests.
- Monitor Guest Feedback metrics on platforms such as Guest Revu and TripAdvisor.
- Assist the lodge manager to oversee day-to-day lodge team service operations.
- Uphold and elevate the service standards provided by the lodge team.
- Ensure effective supervision and management of lodge operations in the absence of the lodge manager.
- Coordinate departmental teams to optimize guest service delivery.
- Conduct targeted training sessions to enhance the technical and soft skills of the lodge team members in coordination with the lodge manager.
- Achieve quality improvement targets set by management.
- Develop comprehensive policies, processes, and standards governing the lodge team activities.
- Manage cash handling to minimize variances within acceptable limits.
- Maintain effective stock management.
- Identify and implement cost-saving opportunities.
- Maintain and ensure the upkeep of lodge equipment through preventative maintenance.
- Take responsibility for the overall performance of lodge functions in the absence of the lodge manager.
This is a live-in position. 21/7 work cycle
Salary: R21,8kpm
NB! This job is now closed. You can apply for other jobs by uploading your CV.
