SUMMARY:
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POSITION INFO:
Job Purpose:
The Assistant Housekeeping Manager supports the Housekeeping Manager in the daily
operations of the housekeeping department to ensure that guest rooms, public areas, and
back-of-house areas are maintained to the required standards of cleanliness and
presentation. He/she assists in supervising, training, and motivating staff while ensuring
efficient and cost-effective operations.
Key Responsibilities:
- Supervise and coordinate daily housekeeping operations, including rooms and laundry.
- Conduct regular inspections of guest rooms and public areas to ensure cleanliness standards are maintained.
- Assist in scheduling staff shifts, allocating tasks, and monitoring attendance.
- Support staff training, coaching, and performance management.
- Monitor and maintain inventory levels of linen, cleaning supplies, and equipment.
- Report and follow up on maintenance issues with the relevant department.
- Ensure compliance with health, safety, and hygiene standards.
- Assist in budget control and cost management of supplies and labor.
- Handle guest requests, complaints, and special requirements in a professional manner.
- Conduct regular audits and prepare reports for the Housekeeping Manager.
Qualifications and Experience:
- High school diploma (Grade 12) or equivalent required
- Diploma in Hospitality / Housekeeping Management advantageous.
- Minimum 2–3 years’ experience in a supervisory housekeeping role (hotel, lodge, or similar environment).
- Strong knowledge of cleaning procedures, chemicals, and health & safety requirements.
- Computer literacy (MS Office, PMS such as PAN or similar) advantageous.
Skills and Personal Attributes:
- Strong leadership and people management skills.
- Excellent attention to detail and high standards.
- Good verbal and written communication skills.
- Problem-solving and decision-making ability.
- Well-organized with strong time management skills.
- Reliable, discreet, and guest-focused.
