Assistant Housekeeping Manager

SUMMARY:
Our client is looking for a highly motivated and detail-oriented Assistant Housekeeping Manager to join their team at their luxurious 5-star game lodge. As the Assistant Housekeeping Manager, you will support the Housekeeping Manager in overseeing the cleanliness and maintenance of the lodge, ensuring a world-class guest experience. You will lead and manage a team of housekeepers, ensure all areas are pristine and well-maintained, and maintain the highest standards of service and hygiene.

POSITION INFO:
Key Responsibilities:

• Assist the Housekeeping Manager in daily operations, including supervising the housekeeping team and ensuring efficient cleaning schedules.
• Maintain high standards of cleanliness, sanitation, and organization throughout the lodge, including guest rooms, public areas, and back-of-house spaces.
• Train, coach, and support housekeeping staff to ensure excellent service delivery.
• Inspect guest rooms and public areas to ensure they meet the lodge’s high cleanliness standards.
• Monitor stock levels of cleaning supplies and amenities, ordering as necessary.
• Ensure compliance with health and safety regulations and lodge procedures.
• Handle guest complaints and concerns promptly and professionally to ensure satisfaction.

• 2-3 years previous experience in an assistant housekeeping manager role, within a luxury hotel or game lodge environment.
• Strong leadership and team management skills.
• Excellent attention to detail and organizational skills.
• Knowledge of cleaning standards and hospitality industry hygiene regulations.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Strong communication and interpersonal skills.
• Flexibility to work weekends and holidays as required.
• A passion for delivering exceptional guest experiences.
• Previous experience in a supervisory or assistant management position is preferred.