Assistant General Manager (AGM)

SUMMARY:
Stunning and Luxurious Hotel & Spa is looking for an outstanding ASSISTANT GENERAL MANAGER

POSITION INFO:
As the Assistant General Manager, you’ll play a key operational and leadership role within the hotel. Working closely with the General Manager, you’ll be responsible for the smooth running of all departments, delivering exceptional guest service, and fostering a positive and professional work culture. You’ll act as a vital link between senior management and department heads to ensure our guests receive the highest standard of care and hospitality.

Candidate requirements;

• Must have 5–8 years in a hospitality leadership role, preferably within a hotel setting.
• Must have at least 3 years of experience in the F&B department.
• Must have excellent leadership, problem-solving, and guest relations skills.
• Be a strong communicator with sound administrative abilities.
• Must have working knowledge of hotel systems (PlusPoint, Apex, or Central a nice-to-have).
• Must be proactive, organized, service-focused, and composed under pressure.

• Oversee daily hotel operations across departments, including Food & Beverage, Reception, Housekeeping, Reservations, and Maintenance.
• Lead and support Duty Managers and departmental teams to maintain seamless service flow.
• Uphold and enhance the guest experience, handling feedback and resolving complaints with professionalism.
• Drive staff engagement through training, mentoring, and performance management.
• Support cost control, stock management, and financial compliance processes.
• Ensure strict adherence to health, safety, and hygiene standards.
• Represent the General Manager when needed and act as senior manager on duty.
• Contribute to strategic planning, reporting, and service innovation initiatives.