Assistant General Manager

Purpose of the Job:

• The Assistant Club General Manager is accountable for the smooth operations of the facility as well as the managements of staff, satisfaction for the members and delivery of high standard fitness offering

Key Performance Areas include:

• Operations
  • Manage the day to day operations of the reception and wellness area including, reception standards and brand compliance
  • Facilitate the access and exit of members and non-members in line with company policy and procedures and club rules and regulations
  • Manage all interaction from the switchboard
  • Manage product standard compliance
  • Accurate completion of preventative maintenance schedule
  • Health and Safety compliance to ensure the completion of all health and safety related matters within the facility
  • Service
    • Manage the reception desk and service quality
    • Monitor reception overrides, arrears and access control
    • Manage the schedule group class schedule, external instructors, Pro’s and quality of all group exercise classes. 
    • Conduct member induction by inducting every new member to the facility
    • Monitor and evaluate all areas within the facility to ensure that members satisfaction 
    • Stay up to date with all club related matters and communicate effectively
    • People
      • Demonstrate commitment to the continuous personal and professional development of yourself, the team and your colleagues
      • Manage staff performance and morale to build a lasting and effective team
      • Stay up to date with all company communications pertaining to policy and procedures.
      • Financial
        • Assist the sales team by assisting where required as well as by ensuring that the entire facility is operating in such a way that entices a new member
        • Monitor all risk and compliance matters relevant to the facility, by ensuring that all pending contracts and compliance matters are resolved efficiently
        • Manage the quality of service received by members through the speedy and effective resolution of queries to minimise cancellations whilst assisting sales with new memberships in order to maintain a positive net member movement
        • Manage all controllable expenses within the facility
        • Manage and monitor all consumable stock control within the facility

Experience & Competencies Required:

• Ability to motivate staff and lead by example
• Advanced levels of administrative accuracy
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Display uncompromising levels of honesty and integrity
• Have excellent communication skills and be able to liaise at all levels
• Intermediate PC skills
• Must be able to work shifts
• Possess high level energy levels
• Previous experience within an assistant general manager position is an added advantage
• Proven track record in managing staff, planning, organising, conflict handling and problem solving
• Have reliable transport

We invite you to send your CV to cgm.

** Please note that if you have not heard from the HR department within 14 days, consider your application unsuccessful.