Assistant General Manager

SUMMARY:
Position Overview
We are seeking an experienced, highly organised and hands-on Assistant General Manager to join an exclusive luxury lodge in Bela-Bela, Limpopo.
The successful candidate will work closely with the General Manager to oversee the daily operations of the lodge, ensuring that all departments function efficiently and consistently deliver exceptional guest experiences.
This is a senior management position requiring a strong understanding of luxury hospitality operations, financial management, staff leadership and guest relations. The ideal candidate must be a confident leader who can motivate and manage teams, maintain exceptional operational standards and ensure that the lodge operates in line with its service expectations and business objectives.
Previous experience in a senior management role within a luxury lodge, safari lodge, boutique hotel or five-star hospitality establishment is essential.
Key Responsibilities
Lodge Operations & Management

• Assist the General Manager with the overall management and daily operations of the lodge.
• Oversee the smooth running of all departments, including Front Office, Housekeeping, Food and Beverage, Kitchen, Maintenance and Guest Relations.
• Ensure that all departments operate according to established luxury hospitality standards and procedures.
• Conduct regular operational inspections to ensure that facilities, guest areas and staff areas are maintained to the highest standards.
• Monitor departmental performance and ensure that operational objectives and standards are consistently achieved.
• Assist with developing, implementing and monitoring operational policies and procedures.
• Ensure that all lodge facilities, equipment and guest amenities are maintained appropriately.
• Identify operational challenges and implement effective solutions to improve efficiency and service delivery.
• Ensure effective communication and coordination between all departments.

• Ensure that guests receive exceptional, personalised and memorable service throughout their stay.
• Oversee guest arrivals, departures and overall guest experiences.
• Handle guest complaints, queries and special requests professionally and efficiently.
• Maintain strong relationships with guests and ensure that their expectations are consistently exceeded.
• Monitor guest feedback, online reviews and service standards.
• Ensure that VIP guests and special occasions receive appropriate attention.
• Lead by example in maintaining the lodge's luxury service standards.

• Assist with the recruitment, selection, onboarding and training of staff.
• Supervise, motivate and develop departmental managers and team members.
• Ensure that staff members understand their roles, responsibilities and performance expectations.
• Monitor staff performance and assist with performance appraisals where required.
• Oversee staff scheduling, attendance and departmental staffing requirements.
• Address staff-related matters and workplace challenges professionally.
• Promote a positive, professional and accountable working environment.
• Ensure that staff comply with company policies, procedures and disciplinary standards.
• Identify training and development opportunities to improve departmental performance.

• Assist with preparing, monitoring and controlling operational budgets.
• Monitor departmental expenditure and identify opportunities for cost savings.
• Oversee stock control, purchasing and inventory management across departments.
• Monitor revenue, occupancy levels and operational performance.
• Assist with financial reporting, budgeting and forecasting.
• Ensure that expenses are managed effectively without compromising guest experience.
• Monitor payroll costs and departmental labour requirements.
• Ensure that administrative records and operational reports are accurate and up to date.
• Assist the General Manager with achieving the lodge's financial and operational targets.

• Ensure compliance with relevant health, safety, hygiene and hospitality regulations.
• Monitor health and safety procedures throughout the lodge.
• Ensure that all departments maintain appropriate cleanliness and hygiene standards.
• Oversee the reporting and handling of incidents, accidents and operational risks.
• Ensure that emergency procedures and safety protocols are implemented and followed.
• Assist with maintaining compliance with company policies and applicable legislation.

• Act as the General Manager's representative in their absence when required.
• Attend management meetings and contribute to operational planning and decision-making.
• Prepare operational reports and provide feedback to senior management.
• Assist with implementing new initiatives and improving overall lodge performance.
• Maintain professional relationships with suppliers, service providers and business partners.
• Perform additional management duties as required.

POSITION INFO: