Assistant General Manager

SUMMARY:
A well-established luxury safari operation in the Masai Mara is seeking an experienced ASSISTANT GENERAL MANAGER to support the running of two intimate camps.

POSITION INFO:
This is a senior, hands-on role for a proven hospitality leader who can take full charge of the property and team when the General Manager is away. You will balance guest hosting, budgets, and staff development in a remote bush setting.

Core Criteria:

• Minimum 8 years’ management experience in the hospitality or service industry
• Previous management experience in an operation of more than 30 beds
• Strong leadership, coaching, and people development skills
• Solid financial skills, including budgeting, cost control, and Capex planning
• Calm, independent decision-making under pressure
• Computer literacy and confidence with operational systems and reporting tools
• Commercial awareness and sound business sense
• Commitment to conservation, sustainability, and community development
• Excellent interpersonal and communication skills with guests and staff
• Hands-on approach, initiative, and willingness to work irregular hours

• Support the General Manager with the overall management of both camps, and take full responsibility for the property and staff during leave
• Oversee daily operations across front and back of house
• Run daily departmental meetings covering arrivals, departures, maintenance, food, and special requests
• Assist with budget creation and management, working closely with the lodge accountant
• Identify and apply cost savings without compromising the guest experience
• Plan and project manage Capex and maintenance projects
• Maintain brand, service, and operational standards across both camps
• Create new guest experiences and ensure the team delivers exceptional service
• Host guests, travel agents, media, and VIP groups
• Work with HR on labour relations, leave, and staff welfare
• Liaise with the head chef and head ranger to keep food and guiding standards on track
• Drive training, skills development, and succession planning across all departments
• Ensure health, safety, security, and emergency procedures are followed
• Support sustainability initiatives and community development projects