SUMMARY:
The Assistant will support the Duty Manager and General Manager in overseeing operations
POSITION INFO:
Avalon Springs is renowned for its top-notch hospitality and natural hot springs, which bubble to the surface at 43 degrees. These mineral-rich waters, originating from Cogman's Kloof, flow through our nine pools and continue to lure in visitors looking to soak away stress and soothe their aches and ailments.
Job Overview:
The Assistant Duty Manager will support the Duty Manager and General Manager in overseeing the daily operations of the property to ensure smooth and efficient service delivery across all departments. This role involves supervising staff, handling guest concerns, ensuring operational standards are maintained, and stepping in for the Duty Manager when required. The Assistant Duty Manager plays a key role in ensuring guest satisfaction, enforcing company policies, and supporting departmental coordination as well as having a physical presence in the public areas.
As a key member of our team, the Assistant Duty Manager will also be responsible for maintaining a professional and welcoming atmosphere, ensuring property security and guest safety during assigned shifts. This position entails long working hours and is not office-bound. You will be required to work shifts, including public holidays, weekends, and school holidays.
Key Responsibilities:
- Assist with the day-to-day management of front-of-house and back-of-house operations.
- Supervise and support staff to maintain high service standards.
- Respond promptly to guest inquiries and resolve issues to ensure guest satisfaction.
- Coordinate between departments to ensure smooth communication and operation.
- Monitor and enforce health and safety, hygiene, and quality standards.
- Support the Duty Manager with shift planning, reporting, and handovers.
- Handle emergencies and incidents in a professional and calm manner.
Theoretical Knowledge:
- Previous experience in hospitality, hotel, or resort operations.
- Strong leadership, communication, and problem-solving skills.
- Ability to remain calm under pressure and handle complaints effectively.
- Knowledge of front desk systems and basic administrative tasks is advantageous.
