Assistant Director: Infrastructure Management

SUMMARY:
Assistant Director: Infrastructure Management (12 months Contract)

POSITION INFO:

Job Purpose:

To assist with ICT inventory management of ICT resources, to determine disposal and/or replacement of all ICT infrastructure / assets thereof. To monitor the proper usage of ICT resources, in line with the approved policies. To assist with the development and implementation of ICT policies. To monitor ICT support services, to ensure customer satisfaction.  To assist in the implementation of ICT risk and audits mitigation plans. To supervise technicians (second and third line support).  Also, to assist with monitoring of ICT insourced and outsourced services, and implementation of policies to ensure compliance to ICT prescript. Also, to conduct departmental needs assessment for ICT resources.

Key Performance Areas:

• Assist with development of database for ICT asset inventory
• Assist in the development and implementation of ICT infrastructure related policies
• Assist to monitor the effective and efficiency of ICT infrastructure in the department, in terms of warranties and guarantees
• Advise management in terms of disposal and/or replacement of ICT assets
• Assist with technical specifications of assets identified for procurement
• Advise management with standardization of ICT environment
• Assist in monitoring and supervising of technical support activities and provide the necessary reporting
• Conduct problem identification and provide solutions and escalations
• Ensure that the reported incidents are timely resolved and the correct procedure to report and resolve such incidents is followed
• To assist in setting priorities for technical support activities
• To provide for a weekly technical support activities reporting and leave management of ICT staff

Qualifications and Experience:

• At minimum, a three-year National Diploma in Computer Systems Engineering or the related field of study
• Professional certifications designating the holder as a Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA), Citrix Certified Professional – Virtualization (CCP-V), or Amazon Web Services Certified Solutions Architect (AWS CSA), N+, would an added advantage
• Minimum of 3 years’ experience in ICT environment
• Valid driver’s license and readiness to travel as business requires

Competencies:

• Excellent technical and analytical skills
• Strong communication and interpersonal skills
• Good leadership and motivational skills
• Strategic thinking
• Innovative and service orientated
• Ethical and inspirational leadership
• Leading Change initiatives
• Collaboration and networking skill

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