Assistant Branch Manager

SUMMARY:

A well-established animal product and retail company is seeking an Assistant Branch Manager to support the Branch Manager in overseeing the daily operations of the branch, driving sales growth, maintaining excellent customer service standards, managing stock effectively, and leading a high-performing team. The successful candidate will play a key role in ensuring operational efficiency while contributing to the branch’s profitability and continued success.

POSITION INFO:

Minimum requirements for the role:

• Must have a National Senior Certificate or equivalent qualification (N3/NQF Level 4) as well as a B. Sc. or B. Tech. qualification in an Animal Health-related field
• Minimum 2 years' experience in retail, agricultural, or branch management
• Excellent customer service and relationship management skills combined with strong organisational and planning abilities
• Must have a good understanding of inventory and stock control processes
• Proficiency in Microsoft Office and retail computer systems
• Must have a valid driver's license and own reliable transport

• Assisting in managing the daily operations of the branch to ensure efficient and profitable performance.
• Monitoring stock levels, placing orders, receiving stock, and managing inventory, including daily stock counts, batch control, expiry management, and obsolete stock.
• Maintaining high merchandising and housekeeping standards throughout the branch.
• Building and maintaining strong customer relationships while ensuring exceptional customer service.
• Supporting sales growth by promoting products, identifying sales opportunities, and coordinating in-store promotions and marketing initiatives.
• Assisting with debtor management and ensuring customer accounts are maintained according to company policies.
• Supervising, motivating, and supporting branch staff by allocating duties, monitoring performance, and encouraging ongoing training and development.
• Ensuring compliance with company policies, labour legislation, occupational health and safety requirements, and operational procedures.
• Liaising effectively with Head Office regarding operational, stock, and administrative matters.
• Monitoring market trends and customer demand to ensure the branch stocks the appropriate product range.