Assistance Coordinator - International

Job overview:

As Assistance Coordinator, you will be responsible for the communication over phone and via email with English speaking and other international policyholders and a worldwide network of medical providers.
You will be part of a truly international team who are passionate about providing premium Customer Service.

Responsibilities:

• Handle any inbound or outbound communication related to Assistance. These communications may be with policyholder, medical and technical providers, agents, insurers, or other offices.
• Co-ordinate logistic arrangements locally and internationally to assist policyholders with medical and other claims
• Register all communications and taken actions in the systems provided by the company
• Coordinate with the medical professionals according to companies’ escalation process
• Be able to understand the available provider network and identify preferred providers in different countries adequate for an ongoing case.

 
Required Competencies:

• Native English speaker with full professional competency, additional knowledge of other languages will be an advantage.
• At least 2 years of work experience. Previous work experience in medical assistance or in travel industry will be an advantage.
• Excellent IT skills
• Good general knowledge, strong communication skills with a focus on empathic approach, listening skills and attention to detail
• Good team player
• Works well under pressure
• Able to work in rotating shifts including 2-3 nights per month

 
To apply, please send your CV to  
 
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.
 
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