Assistance Coordinator - International

Recruiter:

Persona Staff

Job Ref:

CPT002809/MS

Date posted:

Friday, June 24, 2022

Location:

Bangkok, South Africa

SUMMARY:
Are you interested in broadening your horizons and gaining international exposure within a customer service environment?

Our client has an exciting opportunity available for fluent English-speaking candidates to join their team at their office located in the heart of Bangkok, an exciting and amazing city with a vibrant culture all by its own.

JOB DESCRIPTION:

Job overview:

As Assistance Coordinator, you will be responsible for the communication over phone and via email with English speaking and other international policyholders and a worldwide network of medical providers.
You will be part of a truly international team who are passionate about providing premium Customer Service.

Responsibilities:

Handle any inbound or outbound communication related to Assistance. These communications may be with policyholder, medical and technical providers, agents, insurers, or other offices.
Co-ordinate logistic arrangements locally and internationally to assist policyholders with medical and other claims
Register all communications and taken actions in the systems provided by the company
Coordinate with the medical professionals according to companies’ escalation process
Be able to understand the available provider network and identify preferred providers in different countries adequate for an ongoing case.

Required Competencies:

Native English speaker with full professional competency, additional knowledge of other languages will be an advantage.
At least 2 years of work experience. Previous work experience in medical assistance or in travel industry will be an advantage.
Excellent IT skills
Good general knowledge, strong communication skills with a focus on empathic approach, listening skills and attention to detail
Good team player
Works well under pressure
Able to work in rotating shifts including 2-3 nights per month

To apply, please send your CV to

Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.

Persona Staff CC is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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