Airline Co-Ordinator

SUMMARY:
To communicate and liase with all departments to ensure the correct completion of an airline order in accordance with hygiene and quality standards.  Ensure on time delivery of completed order to customer. Efficient and accurate controlling of the Airline needs.  Ensure that the customer’s goods are secured, prepared, handled, stored, transported and delivered in the most hygienic standards and to the required/stipulated specification and to maintain and nurture customer satisfaction.  Supervise loading teams in order to perform their daily duty and provide them with the necessary documentation.  Increase profitability and minimise wastage. Manage all Airline equipment according to standards set.  Identify customer needs proactively, respond to them very quickly, and co-ordinate internally to ensure a high-quality delivery.

POSITION INFO:
Position: Airline Co-ordinator
Location: Airport Industia (Cape Town)


Requirements and Experience:

• Matric
• Certificate Business Administrations
• Must have a Code 8/10 Drivers licence
• At least 2 years’ experience in a similar environment
• Clear crim record.

•  Check the assigned order according to latest passenger figures in all relevant departments.
• Conduct all necessary checks to determine missing items.
• Complete the assigned order in accordance with operational times in place.
•   Co-ordinate loading teams on loading bay, on board the aircraft and on the apron.
• Handover checked and loaded order to relevant cabin crew.
• Liase with dispatch department with regards to last minute changes and actual arrival and departure times of aircrafts.
• Ensure all safety rules and regulations are adhering too by drivers 7 loaders of your respective team.  Be safety vigilant
• Advise cabin crew on equipment, food, packing and loading instructions, product and service changes
• Support management with regards to recording services rendered, alterations, customer complaints and customer feedback when necessary.
• Complete all flight paperwork in good time as scheduled. Labels must be done as per schedule for each airline.
• Ensure successful execution of last minute orders from airline representative
• Supervise all truck clocking manoeuvres to the aircraft and supervise loading and offloading equipment.
• Complete and submit all flight documentation including flight logs and CCP records (Dispatch temperatures)
• Ensure compliance with customer specifications, quality standards, and other regulations
• Ensure on time and accurate departure of catering to all flights.

• Demonstrated hands-on experience in the production/operations area.
• High standards of verbal and written communication
• Responsibility, Reliability
• Physical Fitness