Air Ticketing Supervisor

SUMMARY:
My client, a well-established international leading outdoor education provider, is seeking to employ an Air Ticketing Supervisor in South Africa at least 3 years’ experience in a Supervising / Managing Teams role to join their dynamic team in Stellenbosch. The successful candidate will report to the Air Team Leader / Air Travel Manager UK.

POSITION INFO:
The main purpose of this role is to create, manage and confirm airline reservations for brands across the company, ensuring all quotations, amendments and bookings are processed accurately, within agreed service levels and budget requirements. The role involves liaising with both internal stakeholders and external suppliers to deliver a high standard of service and support the travel needs of our clients. The post holder will perform the full range of Air Consultant responsibilities while also supporting the Team Leader and Travel Manager in the day-to-day coordination of workload across the South Africa team. The role includes providing guidance, coaching and technical support to team members, assisting with on boarding and training, and acting as an escalation point for complex air travel queries, whilst contributing to a culture of continuous improvement and operational excellence.
 
Requirements:

• Grade 12 qualification
• Minimum 12 months experience of GDS systems (preferably Amadeus)
• Experience in an IATA ticketing environment will be an advantage
• Experience of the Group Air Market
• Travel Industry experience
• Geographical awareness
• Strong numeracy skills with good financial awareness skills
• IT Literate with knowledge and experience of MS products (Word, Excel, Outlook, internet)
• Ability to effectively manage and prioritise workloads autonomously
• Strong organisational skills with the ability to manage multiple tasks concurrently
• Ability to work under pressure with proven time management skills
• Be commercially aware and focused on providing cost-effective, efficient solutions to the business

• Be highly numerate and literate with a keen attention to detail and focus on quality/accuracy
• Be a supportive team player, with the flexibility and drive to meet both individual and team goals
• Contributes in a way that benefits the organisation, not just own area of responsibility
• Reflects on outcomes of decisions made, and considers alternatives to inform future decisions
• Identifies priorities for area of responsibility and ensures these are communicated effectively

• Create, manage and amend group flight reservations, quotations and ticketing requirements.
• Make and amend bookings with contracted and ad hoc airline suppliers using telephone, email, GDS and supplier booking platforms.
• Manage airline booking information through Amadeus, including queue management and booking administration.
• Ensure all airline, supplier and internal deadlines are met.
• Resolve booking issues, schedule changes and travel disruption, including participation in the out-of-hours support rota.
• Investigate and resolve discrepancies between flight bookings and tour costings.
• Maintain accurate reservation records across internal systems.
• Build effective relationships with internal stakeholders, suppliers and airline partners.
• Apply industry and market knowledge to support commercial and operational decision-making.

• Support the Team Leader and Air Travel Manager with workload planning and prioritisation.
• Provide coaching, guidance and technical support on air reservations and ticketing processes.
• Support the onboarding and development of team members.
• Act as an escalation point for complex bookings and operational issues.
• Monitor quality, productivity and adherence to procedures.
• Identify opportunities to improve team performance, processes and service delivery.
• Lead by example, promoting a positive, collaborative and customer-focused culture.