Aftersales Operations Coordinator (24 month contract

SUMMARY:
Our client in the automotive industry based in Sandton is looking to employ an Aftersales Operations Coordinator who will focus on the administration, maintenance, and management of the systems integrations that unify and enable all aspects of our business. 24 Month contract

POSITION INFO:
KEY PERFORMANCE AREAS:

• Management and implementation of While you Wait Service and Express Service project.
• Creation and monitoring of Implementation plans
• Supporting Dealers with their While you Wait implementation progress.
• Provide dealers with company Express Service Training (SM, SA, Technicians, etc.)
• Implementation and evaluation of company Express Service to qualifying dealers.
• Improvement and adherence to After Sales Franchise Standards at Dealer Level.
• Participate in the creation of best practice documentation, process/workflow mapping, and user guides.
• Establishment of frameworks and processes in the Service Department to improve customer experience results and promote sales and service collaboration to waiting for customers.
• Strong organizational skills and the ability to balance, prioritize, and manage multiple projects of differing priorities and deadlines.
• Excellent written and verbal communication and the ability to create comprehensive and accurate documentation.
• Promotes continuous improvement, innovation, sharing, and ownership of work through various departments. (Small Group and root cause activities).
• Ensure sustainability through resource development (housekeeping, elimination of waste, and standardisation).
• Focus on and promote quality and safety in the work environment.
• Measurement of key performance areas to identify abnormalities.
• Provide training to the Field staff for express service.
• Requirement to travel frequently (Locally, inter-provincial, and neighboring countries)

• Own vehicle essential as there will be travelling involved
• NQF level 5 (240 Credits) studying towards 360 credits
• PC Literacy: MS Excel & Word intermediate to advance level.
• Basic knowledge of the major Dealer Management Systems (Autoline, Automate, Motodata)
• One service application expert
• Dealer Network experience (Parts and Service)
• Product and general automotive business knowledge (Sales, Service, and Parts Management).
• Understanding the fundamentals of supply chain and inventory management.
• Customer handling skills
• Basic financial skills (Parts & Services)
• Excellent verbal and writing skills.

• Accurate Information gathering and analysis.
• Awareness and commitment to our mission.
• Awareness of situations and decisiveness.
• Communication and sharing of mid to long-term plans.
• Creation of an innovation vision
• Establishing framework and systems for organisational review.
• Feedback on evaluation and long-term development of others.
• Strategic review of work methods.
• Negotiation and good communication.
• Relationship building.
• Motivating.
• Integrating.