Aftersales Manager Motorcycles

 

Recruiter:

First Degree Recruitment

Job Ref:

2380058496

Date posted:

Thursday, January 27, 2022

Location:

Pretoria, South Africa


SUMMARY:
-

JOB DESCRIPTION:

Vacancy: Aftersales (Service and Parts) Manager for Motorcycles

Duties: 

  • Oversee Service and Parts team, and motorcycle repair processes to deliver a positive service experience and maintain profitability
  • Coach team members on ways to drive service and parts sales, beneficial training program options, and customer service tactics
  • Work with the service advisor to ensure proactive resolution of all customer complaints and make follow-up calls, as needed
  • Maintain a high level of customer satisfaction 
  • Oversee all day-to-day job duties within the Parts and Service department with a focus on high employee and customer morale
  • Guide the management of all department paperwork, including repair / parts orders, invoices, and maintenance records

Requirements:

  • Minimum of 3 years experience as manager within Service and Parts departments, with the focus on Aftersales management
  • Extensive knowledge of Parts and Service departments in the motoring industry
  • Experience working in a corporate dealership environment and preferably with Motorcycles
  • Experience with automotive systems and procedures
  • Strong management skills, communication and organizational skills
  • Clear criminal record

Email CV to:  

 

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