Aftersales Consultant

SUMMARY:
Aftersales Consultant - Gauteng - Johannesburg

POSITION INFO:

As a Aftersales Consultant, you’ll be at the forefront of the motor industry, promoting the most innovative parts and accessories available on the market today and working with the latest in diagnostic technology in a state of the art environment.

Reporting to the Service Manager you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximising departmental profitability.

Responsibilities:

• Making appointments, processing repair orders, quotes and invoices
• Providing customer support via the phone and face to face at the dealership
• Qualifying customer problems and logging them for technicians to review
• Ordering additional stock as required so approved repairs can occur without delay
• Ensuring customer approval for all remedial work to be carried out
• Promoting our range of vehicle parts and accessories
• Internal coordination of service work to adhere to commitments made to customers
• Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
• Accurately tracking hours available and hours sold in appointment diary

Requirements:

• Prior leadership experience in the automotive sector is essential
• Proven track record of leading a team to exceed sales targets
• Ability to evolve and adapt with changing business needs

APPLY NOW!

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