Aftersales Consultant

SUMMARY:
Aftersales Consultant - East Rand, Gauteng

POSITION INFO:
Our client is looking for a dynamic Aftersales Consultant to join their thriving team in the Automotive Industry.
 
Purpose of the Role:
Our client is seeking a dedicated professional to ensure a seamless service experience for their customers. The role involves fostering excellent communication among customers, parts, and service departments to achieve both customer satisfaction and financial goals.
 
Minimum Requirements:

• 2-3 years of experience as an aftersales consultant or in a related role.
• Premium brand experience is a must.
• Automotive industry background.
• Grade 12 qualification.
• Computer literacy, preferably with Autoline or Kerridge.
• Valid driver's license.

• Confirming accurate customer details.
• Determining payment methods.
• Liaising with customers in case of warranty/motor plan issues.
• Providing quotations for motor plan contracts where applicable.
• Pre-assessing all bookings for the next day.
• Offering customers a pre-assessment visit to confirm challenging problems.
• Following up on parts orders and promptly informing customers of any delays.
• Creating repair orders.
• Arranging booking reminders.
• Planning routes and ensuring driver availability on the day of service.
• Ensuring clean and available loan vehicles for customers.
• Maintaining accurate customer information.
• Monitoring outstanding parts orders and unpaid invoices.
• Confirming customer and vehicle details.