SUMMARY:
-
POSITION INFO:
Aftersales Administrator – Farm | South Africa | Permanent
Help keep tractors working and dealers informed. If you thrive on precision, pace, and proactive communication, this role will fit like a glove.
You will support the Aftersales function for a leading agricultural equipment brand, ensuring parts, warranties, sales reporting, and training administration run smoothly across a national dealer network. From placing parts orders and tracking backorders to compiling accurate reports and following up on open items, you’ll be the operational heartbeat that keeps dealers supplied and customers satisfied.
Our client is a trusted player in the agricultural machinery sector, representing a global brand with a growing footprint in South Africa. The environment is fast-paced, collaborative, and impact-driven, with clear expectations, supportive leadership, and direct visibility of your work in dealer performance and customer uptime.
What You’ll Do
- Place and track parts orders for multiple model ranges (airfreight and sea freight)
- Run sales and backorder reports, follow up proactively with Head Office and dealers, and communicate clear status updates
- Make part numbers live and assist with ASN processing on receipt of parts
- Compile scheduled reports: Parts Sales, Orders, and Backorders
- Monitor new warranty claims, check completeness, request missing information, and follow through to resolution
- Collect PCR reports, confirm bulletin receipt/sign-off, and maintain a complete audit trail
- Monitor daily parts sales, approvals/releases, deliveries, and minimum stock levels at the dealer level
- Assist with training logistics: calendar, attendance, availability, and registers
What You Bring
- Matric and a valid Code B driver’s licence
- Solid after-sales administration experience in parts/procurement, sales support, warranties, and basic technical understanding
- Comfortable working on Windows and industry systems (e.g., Flonet, MgO; exposure to supplier portals advantageous)
- Strong time management, multitasking, teamwork, and communication skills
- Detail orientation with the confidence to follow up and close the loop
What Success Looks Like
- Accurate reports delivered on time, every time
- Reduced backorders and faster order-to-delivery cycles through consistent follow-up
- Clean, complete warranty submissions with shorter turnaround and improved recovery rates
- Dealers receiving clear, timely feedback and maintaining appropriate minimum stock levels
- Training sessions are running to plan with reliable attendance records
