Administrator - Section 13A - Employer Management & Maintenance Administrator

Recruiter:

Execuplace Appointments

Job Ref:

963

Date posted:

Thursday, August 25, 2022

Location:

Johannesburg, South Africa

Salary:

R240K

SUMMARY:
Employee Benefits - Section 13A Administrator - Employer Management and Maintenance Administrator

JOB DESCRIPTION:

Our client, a dynamic Financial Services Provider seeks to employ an Administrator - Section 13A - Employer Management and Maintenance Administrator based in North

Duties

The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise
The ability to Analyse data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as task of compiling reports
Engage and list current challenges in the team/busness and use expertise to Troule Shoot issues in order to provide workable solutions
The ability to tackle a problem with the intent of using expertise/capability and or experience to resolve speedily
Perform quality assurance based on the specialised requirements of the role
Should be able to ensure strong stakeholder management i r o Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously
Engage in a professional manner whether is is verbal or face to face
Have the ability to communicate via different communication channels
Ensure that the brand or image of the Company is always maintained by adhering to the values (in keeping in line wth the KPI and values of the Company.
Be a strong team player
Have both industry knowledge and experience
Ensure that the role is carried out with the relevant accuracy, attention to detail and following instructions
Ensure that judgement and attention to detail is applied in this role
Enure that the role is completed within required deadlines and should have the ability to organise, plan, set goals and deliver accordingly
Strong interpersonal skills as cross team collaboration is required
Have the ability to innovate in the role
Quality of work must be thorough
Conscious of the abuse of company resources

Specialist Requirement : The role of the Section 13A - Employer Management and Maintenance Administrator :

Manage the end to end process of the Registration of New Employers, including engaging and following up with the Employers to ensure that completion of the Registration
Manage the loading of the new Employer on to the Administration system once the Registration is completed
Optional : Run the first cycle on the Employer then this is employer is to be handed over to the Contributions Team
Maintain the Employer details throughout the employer''''s particiation in the fund and manage any changes as and when notified
Manage the clean-up of employer''''d data onto the admin system
Assist with the cleanup of an empoyer''''s statment of account when requested to do so
Assist with any other ad hoc projects delegated by the Team Leader

Team Support

Be able to work independently with minimal supervision
Build and maintain supportiuve relationships both internally and externally
Accept accountability and take responsibility for any work done or allocated
Display a willing and helpful attitude
Action any other responsilities allocated by the manager/team leader

Client Relations

Attend to all e mail and telephonic enquiries both internal and external
Assisst internal and external service providers
Applying the rules, policies and administration procedures of different funds in accordance with the Company standards or service level agreements
Follow through and provide client with on-going feedack until enquiry is resolved - where applicable
Support a positive and responsive climate for client enquiry resolution
Action all escalated enquiries within 24 - 72 hours

Time Management

Must have excellent time management
Manage work outflow timouesly
Flexibile and ability to work under pressure and multitask
Ensure that the SLA''''s are adhered to

KPI of the role - Section 13A - Employer Managemebnt and Maintenance Administrator is expected to :

Manage the end to end process of the Registration of New Employers, including engaging and following up with Empler to ensure that completion of the Regstration. At lesast 10 employers per month are to be registered
Manage the loading of the new employer on to the Administration system once the Registration is completed - the log to load the Employer is to be sent within 5 days of the Registration being completed
Run the first cycle on the Employer then this Employer is to be handed over to the Contributions Teanm - all cycles are to be run within 5 days of each employer being loaded
Maintain the Employer details throughout the Employer''''s participation in the fund and manage any changes as and when notified - changes are to be actioned within 48 hours of receipt
Manage the clean up of Employers'''' data on the system
Assist with the cleanup of an Employer''''s statement of account - when requested to do so within the time frames as set by the Team Leader
Assist with any other ad hoc projects delegsted by the Team Leader within time frames set by the Team Leader

Competencies Required

Matric
Excel
Commnication (Written and verbal)
English (Business writing and e mail etiquette
Stakeholder management (CRM)
Industry knowledge and experience
Accuracy
Attention to detail
Judgement and Decision making
Working under pressure and deadline driven
Organisational skills/Planning and prioritising
Interpersonal skills
Setting goals
Cross team collaboration
Innovation
Management of time

Qualifications

Matric with Mathematics/Accounting
Excellent commend of English
At least 3 years'''' experience in a similar role
Employee Benefits/Retirement Fund industry experience is essential
Everest experience will be an advantage
Intermediate MS Excel Skills
Problem solving skills
Attention to detail
Good communication skills verbal and written

Organisational Values

Ensure adherence to all organisational objectives
Devote the whole of your time, attention and abilities during working hours to discharge of your duties with strict accuracy
Use your best endeavours to properly conduct, improve, extend, develop, promote, protect and preserve the business interest, reputation and goodwill of the company
Any other duties as determined by the business needs and to participate in all organisational events as required.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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