SUMMARY:
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POSITION INFO:
Are you a meticulous professional with good communication skills, a team player with good work ethic and have a willingness to grow and learn in a very dynamic environment?
A company is looking to appoint an Administrative and Travel Assistant to join a SA based company, with USA clientele, and encourage you to apply only if you meet the following criteria. The position is based in George.
Key responsibilities
- Communication with new and existing clients:
Request and guide clients on how to complete a variety of forms
Process completed forms to ensure accuracy and completeness
Transfer received information to various official online platforms in both SA and the USA, including company tracking processes
- Liaise with team members, clients and travelers to ensure timely departure, support whilst traveling and changes with returns as needed
- Communicate and support team members – each member has own responsibility while our strength lays in our individual and collective ability to prioritize activities on a daily, even hourly basis, and to support one another to ensure the prioritize activity gets done.
- Constant tracking of process, feedback to clients and adjustments as needed
Please note: the industry has high seasonal impact during which times teams member is required to work after hours and weekends from home.
* In return team members enjoy flexibility during the year and bonuses at end of the peak season
Qualifications and skills
- Matric certificate
- Relevant qualifications and/or 2 years’ experience in office administration, and/or secretarial work
- Experience with Excel and Microsoft office
- Flight travel agency related experience will be well received
- Experience making flight bookings and changes, either in working with a travel agency or using online platforms
- Ability to find the best route, date and cost option, in consideration of the client’s budget, and the traveler’s availability and the various airline options
- Important: Travel peaks in February through the end of March during which time the team member will be required to work after hours and weekends from home.
- Excellent attention to detail, specifically spelling and ability to transfer information to and from different client completed forms, and online platforms, with 100% first time accuracy. This is a non negotiable required skill – candidates will be thoroughly tested hereon.
- Ability to adjust to company culture with regards to how we communicate with clients – writing style and word choice always professional, clearly communicating the reason with the communication in easy-to-understand action steps, and do so with a subtle personal touch.
