Administrative Manager

SUMMARY:
This role is central to ensuring smooth day-to-day operations, excellent customer service, and efficient supplier management. You will serve as a key point of contact for customers and vendors, while also providing operational support to the Company Director.

POSITION INFO:

Administrative Manager

Join a fast-growing telecom solutions provider with a strong customer-first focus

Remote | R25000 -R28000 | 11:00 am 21:00 pm SAST (1-hour lunch break)

About Our Client

Our client provides non-contracted SIM solutions to both consumer and business clients. With a strong emphasis on building lasting customer relationships, the company is committed to delivering a seamless, customer-first experience. Operating in a dynamic and growing sector, the business offers significant opportunities for personal development and career progression.

The Role: Administrative Manager

This role is central to ensuring smooth day-to-day operations, excellent customer service, and efficient supplier management. You will serve as a key point of contact for customers and vendors, while also providing operational support to the Company Director.

Key Responsibilities

• Oversee daily operations to ensure consistent service delivery
• Handle customer queries via email, phone, and social media professionally
• Activate services and support customers with product and service-related questions
• Communicate with customers about service options, renewals, and upgrades
• Provide accurate information, including installation guides and troubleshooting assistance
• Manage Amazon store stock levels weekly and place new orders when needed
• Maintain regular communication with suppliers to ensure service continuity
• Prepare and submit daily work reports and bi-weekly updates to the Company Director
• Collaborate with the Director to improve customer service processes
• Maintain a professional, friendly, and solution-focused approach in all communications

About You

• Proven experience in customer relations and/or business development
• Strong ability to manage customers, vendors, and suppliers remotely
• Excellent organizational, time management, and communication skills
• Ability to work independently, take initiative, and manage priorities effectively
• Professional interpersonal skills with patience and a positive attitude
• Proficiency in Microsoft Excel is beneficial