Admin and Guide couple

SUMMARY:
The Admin & Guide Couple supports the lodge or reserve by ensuring efficient back-office operations and delivering exceptional guest experiences on safari. One partner manages administrative, clerical, and financial duties, while the other provides guided experiences, ensuring guests enjoy safe, educational, and memorable wildlife encounters. Both roles require flexibility, teamwork, and a commitment to high hospitality standards.
 
Duties and Responsibilities
Administrative Partner

• Manage lodge/reserve administrative tasks including correspondence, filing, and office organisation
  - Handle reservations, bookings, confirmations, and guest inquiries
  - Assist with invoicing, billing, and basic bookkeeping (accounts receivable/payable support)
  - Maintain accurate guest records and lodge databases
  - Assist with reporting, stock control, and inventory management
  - Support HR functions such as staff scheduling, record-keeping, and communications
  - Liaise with suppliers, agents, and partners for operational requirements
  - Assist lodge management with planning, compliance, and general office duties
  - Ensure all administrative systems are kept up to date and organised

• Conduct guided safari experiences including game drives, bush walks, and wildlife interpretation
  - Ensure guest safety and compliance with reserve and lodge policies
  - Share knowledge of local flora, fauna, and conservation practices
  - Prepare and brief guests on safari experiences and lodge activities
  - Maintain vehicles, equipment, and guiding tools in good working order
  - Assist with tracking, research, and wildlife monitoring where applicable
  - Provide personalised guest experiences, responding to special requests and interests
  - Liaise with lodge operations to coordinate guest itineraries and schedules
  - Uphold high standards of professionalism, appearance, and guest interaction

• Maintain high standards of guest service, ensuring all interactions are professional, warm, and welcoming
  - Work collaboratively to ensure smooth lodge operations
  - Assist with general lodge maintenance and housekeeping when required
  - Participate in staff meetings and planning sessions
  - Perform any reasonable duties as requested by management

POSITION INFO:
Qualifications & Requirements
Administrative Partner
- Matric / Grade 12 certificate – essential
- Certificate or diploma in Hospitality, Tourism, Office Administration, or related field – advantageous
- Previous hospitality or office administration experience required
- Proficiency in Microsoft Office (Word, Excel, Outlook) and reservations systems
- Organised, detail-oriented, and reliable
Guide Partner
- Valid PDP and driver’s license – essential
- Minimum FGASA Level 1 Guide qualification – essential
- Valid first aid (Level 1) certification – essential
- Experience in guiding and wildlife interpretation – preferred
- Knowledge of local wildlife, ecology, and conservation principles
- Physically fit and able to handle fieldwork
Both Partners
- Excellent communication and interpersonal skills
- Team-oriented, flexible, and adaptable
- Willingness to work shifts, weekends, and public holidays
- Live-in commitment with high reliability and integrity
 
Key Skills & Competencies
Administrative Partner
- Organisational and time-management skills
- Attention to detail
- Financial and administrative competency
- Professional communication
Guide Partner
- Leadership and guest interaction skills
- Wildlife knowledge and interpretive ability
- Safety awareness and risk management
- Problem-solving in remote environments
Joint Competencies
- Strong teamwork and coordination
- Guest-focused mindset
- Flexibility and adaptability in a dynamic lodge environment
- High professional standards and work ethic