Accounts Manager

Duties and Responsibilities:

*Achieving set targets, maximum turnover plus sales profitability & growth within an assigned set of customer Key Accounts by effectively selling the company’s products on a daily and contractual basis.
*Develop trust relationships with a portfolio of Key Account customers to ensure they do not turn to competition.
*Acquire a thorough understanding of key customer needs and requirements.
*Expand the relationships by continuously proposing solutions that meet their objectives.
*Ensure the correct products and services are delivered to Key Account customers in a timely manner.
*Drive the new business development of the company and grow the new business sales.
*Serve as the link of communication between customers Distributors.
*Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
*Prepare regular reports of progress and forecasts to the internal planning team and customers using key account metrics.
*Manage, develop and maintain a positive internal and external team environment and provide sales target feedback weekly & monthly, and provide the tools/training for the team to achieve the company’s objectives.
*Develop sales growth strategies as per Key Account customer’s specifications.
*Prepare and present weekly and monthly sales performances, growth and maintain updated margin and profitability reports, prepare and present budget variance reports, cost variance (CV) (planned budget vs. actual budget).
*Manage volume and value of returned goods and ensure claims are processed timeously.
*Analyse competitor activity and feedback to the Procurement Manager.
*Feedback on stock availability and shortages to Key Account Customers and General Manager.
*Achieve budgeted expectations and feedback on barriers so corrective action can be taken.
*Manage the Key Accounts stock holding both at Atlantis and customer depots, replenishment and forecasting for future demand and correct stock holding.

Key Skills
*Must have good written and verbal communication skills.
*Honesty, Integrity & Reliability.
*Strong attention to detail.
*Problem-solving skills.
*Self-motivated: Ability to work with little supervision.
*A willingness to learn.
*Strong ability to multitask.
*Open to change and learning new systems.
*Able to work under pressure, meet deadlines and prioritize.
*Good time management and organizational skills.
*Must be flexible due to work demands.
*Must have own reliable vehicle.