Account Technical Support Agent

Recruiter:

SA Commercial (Pty) Ltd

Job Ref:

CPT000173/GW

Date posted:

Tuesday, May 19, 2026

Location:

Cape Town, South Africa

SUMMARY:
ACCOUNT TECHNICAL SUPPORT AGENT

We are looking for a highly motivated and detail-oriented Account Technical Support Agent to join our dynamic team. If you are passionate about customer service, problem-solving, and technical/account support, this opportunity is for you!

Key Responsibilities

As an Account Technical Support Agent, you will:

Deliver excellent customer service using strong communication and listening skills
Provide professional telephonic and email support to customers
Accurately capture and log service calls with high attention to detail
Provide product guidance using IFU (Information for Use) documentation
Update and maintain accurate business and account information
Support customers with accounting queries, including HMRC regulations and compliance
Resolve complex accounting issues such as VAT and other legislative queries
Reconcile customer, supplier, and bank transactions
Correct account posting errors to ensure accurate balances
Handle inbound queries and provide effective resolutions
Liaise with internal and external stakeholders to resolve queries
Escalate issues or complaints when necessary for timely resolution

POSITION INFO:
Requirements

1-2 years technical support experience within accounting role or similar.
Knowledge of Sage 50, Sage 100 etc will be a great advantage
Excellent communication, listening, and problem-solving skills.
Strong telephone etiquette and ability to handle high-pressure situations.
Basic knowledge of accounting practices and compliance is an advantage.
High attention to detail with a focus on accuracy in data management.
Ability to work collaboratively with internal and external stakeholders.
Proficiency in using customer support systems and accounting software is a plus.

Personal Attributes

Customer-focused and service-driven
Strong analytical mindset
Team player with a positive attitude
Professional, reliable, and accountable
Willingness to learn and grow in a technical environment

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