Account Manager and Client Service Manager

SUMMARY:
Job Title: Key Account Manager and Client Service Manager (Marketing and Advertising Agency Background and Work Experience)
Location:  Centurion
Remuneration: Market-related salary based on experience and qualifications

Our client, a promotional products supplier, is looking to employ a Key Account Manager and Client Service Manager to join their team in Centurion.
Will be required to have a Valid Driver's License and have their own reliable transport.
 
We require 5 to 8 years of experience in Key Account Management and Client Service Management for BTL marketing, experiential marketing, or product branding, within innovative branding, gifting, and packaging solutions.
 
This role serves as the vital link between the business and a dedicated portfolio of clients, ensuring seamless communication and project delivery.
 
The successful candidate will need to be a versatile "all-rounder". They will initially manage a set portfolio, but as the brands grow, they must be capable of scaling their service across various industries and engaging with stakeholders at all levels of seniority.
 
Qualification, knowledge, and essential skills:

• Education: Relevant tertiary qualification preferred; advanced Microsoft Office skills.
• Experience: 5+ years in Account Management (BTL, experiential marketing, or product branding).
• Knowledge: High proficiency in merchandising, branding processes, and industry terminology.
• Track Record: Proven experience managing senior stakeholders and international suppliers.
• Communication: Exceptional command of written and spoken English.
• Project Management: Ability to manage complex projects under pressure and meet tight deadlines.
• Technical Eye: Extreme attention to detail regarding colour matching and production quality.
• Financial Proficiency:  Core financial skills focused on profitability, budgeting, and commercial awareness
• Soft Skills: High EQ, a proactive problem-solving mindset, and strong collaborative skills.

POSITION INFO:
Duties and Responsibilities:
Strategic Client Relationship Management
Act as a brand custodian, ensuring the integrity of the client’s physical brand identity through:

• Briefing & Translation: Convert complex client requirements into precise, actionable internal briefs for production/ procurement, design, and logistics teams.
• Growth & Innovation: Proactively identify opportunities for organic account growth and value-added solutions.
• Consultative Feedback: Manage expectations with professional insight and provide feasible alternatives to meet budget and timeline constraints.

• Workflow Leadership: Manage the internal flow by briefing production/ procurement, logistics, and design teams.
• Logistical Coordination: Partner with the warehouse and logistics teams to ensure seamless project execution and delivery.

• Proofing: Vet artwork and mock-ups with a keen eye for colour accuracy and branding methodologies (e.g., embroidery vs. print) in relation to clients’ brand identity.
• Risk Mitigation: Proactively identify project bottlenecks and implement contingencies to ensure meeting clients’ deadlines.

• Margin Stewardship: Optimise production and logistics costs to meet Gross Profit targets without compromising quality.
• Scope Management: Monitors project scope diligently to recover costs from "scope creep" and protect the bottom line.