Account Manager Digital Marketing Agency

SUMMARY:
Digital Marketing Agency based in the Upper Highway are seeking the services of a top-notch Account Manager.Co-Ordinator

POSITION INFO:

Coordination aspects:
• Management of clients’ content calendars
• Management of clients’ budgets
• Budget tracking: has all work been invoiced?
• Preparation of clients’ statement of work contracts, including updates to these when
• scope of work or commercials change
• Improvements to community management processes and development of new processes to constantly improve our services
• Weekly overview of all social media clients’ dashboards to ensure they are tracking well, with report back to client on a monthly basis
• Overseeing scheduling of all social media posts for all clients
• Oversee Social Coordinator to ensure that scheduled posts for your clients have gone
• out as planned.
• Consistent update of client records on Client Data sheets

Meet with each retainer client on a monthly basis to:
• Discuss plans for the month
• Talk about any promotions/campaigns coming up
• Gauge if they are happy or unhappy about anything
• Plan for the next three months coming up
• Discuss advertising targeting and spend - can you upsell?
• Have excellent task tracking and follow through from meetings - each item discussed in a meeting needs to be addressed, even if it’s an item where we can’t assist the client

Resource aspects:
• Finalisation of monthly social media reports and delivery of those to clients prior to their monthly meetings
• Concept development and campaign mechanics for each client’s monthly content
• Writing for planned social media posts, where needed
• Checking all scheduled social media posts (especially if not written by yourself)
• Check spelling and grammar
• Check for errors in links
• Check that image attached is relevant/inoffensive

Skills:
Excellent customer service
Passionate
Team player
Self-motivated
Organisational and communication skills

NB! This job is now closed. You can apply for other jobs by uploading your CV.