Account Manager

 

Recruiter:

iStaff Recruitment

Job Ref:

CPT000003/AL

Date posted:

Tuesday, September 6, 2022

Location:

Stellenbosch, South Africa

Salary:

R15 000 Monthly


SUMMARY:
Company based in Winelands has an vacancy for an Account Manager to join their team

JOB DESCRIPTION:


 Duties & Responsibilities

  • Client visits with Account executive and/or Commercial team
  • Responsible for boarding of client in so far as the below is concern but not limited to
  • Receive forecasts and allocation plan from CD & Account Exec and sit with commercial team to know where to book what and on who’s contract CD/Freight management to hand over allocation plan to KAM (Ops).
  • This will include any adhoc shipments for all trades which must have sign off by the Commercial team
  • Ensure that updated monthly quotation are sent to the customer.
  • Request adhoc rates for clients with commercial team.
  • Manage account operation and always avoid incurring penalties and additional cost
  • Attend Client/Operation planning meetings
  • Provide shipping options/routes/stacks dates/ETD’s/ETA’s to clients
  • Ensure customer has relevant rates for the above mentioned on quotation
  • Receive customer booking
  • Create & send Q67 to: PPECB, Agreed Lines, Customer, Packstore
  • Verifying information correct as per customer instruction including capturing the correct freight contract in QX
  • Forwarding correct booking confirmation to customer
  • Insert operational data e.g., container numbers / product & temp info on files
  • Update systems with operational info QX
  • Interacting with intermodal about any changes/amendments/issues with container loads
  • Communicate with Shipping line and client regarding equipment/depot issues
  • Liaise with pack stores
  • Obtain packing lists/addendums/commercial invoices from client print and place in files and handover to the appointed Account Documentation controller
  • Manage deadlines with shipping lines and other various parties
  • Arrange Late arrivals etc. (anything additional regarding container bookings)
  • Advise customer of additional/incidental charges and obtain authorization in writing prior to actioning and noting/commenting on systems and files
  • Resolve client invoice queries.

Requirements:
 
  • Grade 12/Matric Certificate (Essential)
  • Diploma in Shipping, Clearing and Freight Forwarding, Distribution and Logistics Business Management or related field (Desirable).
  • Proficient Computer Literacy, high tech environment, especially Microsoft Office (Word, Excel and G-Suite)
  • A minimum of 5-years’ experience in Freight Forwarding and Logistics experience (import and export-related)
  • Customer Service mindset
  • Willingness to work additional hours from time to time due to nature of business
  • Excellent interpersonal and problem-solving skills
  • Strong persuasive, communication, and relationship building skills
  • Knowledge of all road transport modes

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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