Account Executive (Dual Function - DBN)

SUMMARY:
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POSITION INFO:

ACCOUNT EXECUTIVE

Courier & Logistics | Durban, KwaZulu-Natal

The Opportunity

Are you a commercially driven sales professional who enjoys winning new business while building and growing strong client relationships?

Our client, a well-established national courier and logistics provider, is looking for an experienced Account Executive to join their commercial team in Durban.

This is a dual-function role combining new business development and existing account management. The successful candidate will be responsible for identifying and securing new business opportunities, while also managing, retaining and growing an established portfolio of clients.

You will play an important role in driving revenue growth, strengthening customer relationships and identifying opportunities to expand the company's footprint within the market.

This opportunity would suit someone with a strong background in courier, freight or logistics sales who understands the importance of both acquiring new customers and maximising existing business relationships.

Key Responsibilities

New Business Development

• Proactively identify, prospect and secure new business opportunities within the corporate and commercial markets.

• Generate new leads through cold calling, networking, referrals and targeted sales initiatives.

• Identify prospective customers requiring courier, express delivery, freight and distribution solutions.

• Conduct client meetings, understand business requirements and present tailored logistics solutions.

• Prepare quotations, proposals and commercial presentations.

• Negotiate pricing and commercial terms to secure new accounts.

• Achieve agreed new business acquisition and revenue targets.

Account Management & Growth

• Manage and develop an existing portfolio of corporate and commercial accounts.

• Build and maintain strong relationships with key clients and decision-makers.

• Regularly engage with customers to understand their changing requirements and service expectations.

• Identify opportunities to grow existing accounts through additional services, increased volumes and cross-selling.

• Proactively manage customer retention and identify potential risks to existing business.

• Monitor account performance, revenue trends and customer activity.

• Address customer queries and work closely with internal operations and customer service teams to resolve service-related matters.

• Ensure clients receive consistent service delivery and maintain strong long-term relationships.

• Conduct regular account reviews and identify opportunities to improve customer satisfaction and profitability.

Sales Administration & Reporting

• Maintain accurate customer records, sales pipelines and account information on the CRM system.

• Prepare regular sales and account performance reports.

• Monitor competitor activity and identify opportunities to increase market share.

• Work towards achieving individual sales, revenue growth and customer retention targets.

Minimum Requirements

• Minimum 3–5 years' experience in an Account Executive, Business Development or External Sales role within the courier, express logistics, freight or transport industry.

• Proven experience in both new business development and existing account management.

• Strong understanding of courier and logistics services, including domestic courier, same-day and overnight express, road freight, international shipping and distribution.

• Demonstrable track record of acquiring new customers and developing existing accounts.

• Experience managing corporate and commercial client relationships.

• Proven ability to identify additional revenue opportunities and grow account value.

• Experience preparing quotations, negotiating commercial terms and closing sales.

• Strong understanding of sales targets, revenue generation and account profitability.

• Excellent communication, presentation and negotiation skills.

• Strong relationship-building and customer management abilities.

• Commercially minded, proactive and results-driven.

• Ability to manage multiple client relationships while actively pursuing new business opportunities.

• Valid driver's licence and willingness to travel for client meetings.

Advantageous Experience

• An established network of contacts within the courier, freight, transport, retail, FMCG or e-commerce industries.

• Experience managing medium to large corporate accounts.

• Exposure to tender processes and negotiating commercial contracts.

• Existing relationships with procurement managers, supply chain managers, logistics managers and business owners.

• Experience working with CRM systems and sales reporting tools.

What We're Looking For

We are looking for a well-rounded commercial professional who can confidently balance hunting for new business with managing and growing existing accounts.

You should be someone who enjoys getting out into the market, opening new doors and securing new customers, but who also understands the importance of nurturing relationships, retaining clients and growing revenue within an existing portfolio.

You need to be commercially astute, relationship-driven and comfortable taking ownership of both your sales pipeline and customer portfolio.

This is not a purely account management position, nor is it exclusively a new business hunting role. The successful candidate must be capable of performing both functions effectively.