SUMMARY:
The effective investigation of ATM incidents and compiling intelligence to mitigate risk
POSITION INFO:
G4S Cash Solutions (SA) is a leading provider of integrated cash management solutions with operations in Durban. We are currently seeking a highly organised and efficient ATM Investigator to join our team.
Main Purpose of Position:
The effective investigation of ATM incidents and compiling intelligence to mitigate risk to the organization, accurate reporting on individual cases to build a solid database and identify trends.
KEY PERFORMANCE AREAS & STANDARDS
Operational Adherence: Review audits, remediate findings, manage branch assets (registers, stock control, audits), request footage/info (Body Cam, Cubicle, NCC) for investigations (Devices, Drop safe, Deposita shortages), request ATM client info (Escrow, job cards, CCTV), download/review CCTV (CPC, Body cam, Capitec Cubicle), download/review paperwork, write investigation reports, monitor CAR, Variance Tracker, and War Room for claims, submit/track IAR and FAR reports (G4S Code of Conduct), update drive sheets (Master Investigation, Capitec Device/Drop safe, War room, Polygraphs, etc.), interview involved staff, update reports, upload dockets.
Shared Best Practice: Investigate, share, and implement best practices from other branches.
Client Retention & Customer Service: Maintain SLAs, address deficiencies, monitor service levels, and use products/services aligned with customer needs/risks.
Risk Control (ATM Environment): Ensure adherence to all legislation, Company procedures/standards (H&S, security, personnel, finance, Transport), and Group ROCC compliance. Perform regular self-assessment audits against Group standards.
Company Image & Brand: Ensure correct branding and maintenance of vehicles, manage employee discipline, and adhere to all company brand guidelines.
Health & Safety: Participate in designing/reviewing/implementing/monitoring annual safety plans (branch/region/national), attend safety forums (meetings, talks), report/discuss incidents at all levels, follow-up on assigned safety activities, attend training, comply with policies, distribute information, and wear protective clothing.
Minimum Requirements:
- A minimum of 3 years relevant in ATM operations and Audit
- A minimum of 3 years of investigations experience with a proven track record of implementation of security measures along with assoociated policies and procedures is essential.
- Roles include extensive local travelling.
- Grade 12
- Relevant Tertiary qualification
- Ability to deal with pressure / Time Management
- Coaching and mentoring
- Communication
- Customer Centric
- Problem solving and Decision making
- Report Writing
- Risk and security Management
- Team Leadership
- Technology Savvy
- Work standards
