ATM Custodian (Clearing Team Technician)

SUMMARY:
Operational - ATM Machines

POSITION INFO:

Job Introduction:

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Clearing Team Technician based at our operations in Pretoria.

Reporting to the Branch Manager, this role is responsible for resolving and troubleshooting all problems with ATM machines and doing site visits at clients to check if machines are operational.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which facilities management plays within a successful business unit.

The incumbent will be expected to be results driven and to live the values of the organisation.

Main Responsibilities:

Keeping ATM machines operational

Identify your 3rd man to accompany you for the day.

Receive calls from client about machines not working and attend to the calls.

Fix the identified problem

Obtain sms with site visits required with incident number

Go to the client unavailable ATM machine

Trouble shoot-by observing the screen. 

Follow the lead of the screen in terms of what is wrong.

Fix issues where possible.

Phone clients for codes where necessary to resolve jams

Take dispenser out and check machine runs

If further problems exist, then review the machine screen for further detail.

Other problems: electronic data capture –reset the electronic data capture.

Where issues with slips exist, replace from client slips kept inside the ATMs or from the branches.

Replace printers and printer boards where needed.

Report back to client

Report the faults to the client as per machine error messages.

Phone client to dispense their technician where needed.

Keep client up to date on the status of the machine.

Adjust incorrect canisters to ensure proper dispensing where needed.

Advise client, test if machine is dispensing correctly.

Record on OB book.

Manager to sign OB book.

Assisting custodians where they have ATM problems.

Health and safety

Participate in the design/ development/ review/ implementation and monitoring of the departmental safety

plans for each year.

Participate in safety forums created by company for example safety meetings and safety talks

Report all safety incidents to the relevant people

Discuss all safety incidents

Follow-up on any activities assigned through safety meeting/committee/representative/management

Attend safety education and refresher programmes

Comply with safety policies and procedures at workplace

Distribute safety information as and when required

Wear protective clothing all the time

Minimum requirements:

Matric

Computer literacy

Cash in transit Certification

PSIRA Grade C

Firearm licences with Business Purposes

Drivers license

Knowledge:

Knowledge of G4S standard operating procedures

G4S Operational Policy and procedures

G4S HR Policy and procedures

Health and Safety and risk

Planning and scheduling

Skills:

Computer literate

Communication (written and verbal)

Sharing and cooperating

Customer Thinking

Investigations skills

Customer Service and liaison

Attributes:

Work under pressure

Dealing with changing circumstances

Attention to detail

Delivering great customer service