ASSISTANT LODGE MANAGER

MINIMUM REQUIREMENTS

• Diploma/Degree in hotel management or related field
• International experience would be advantageous
• 5 years work experience in hospitality industry
• 2-5 years of experience as an Assistant Lodge Manager
• Excellent computer skills
• Excellent attention to detail
• Own Vehicle and drivers licence

DUTIES AND RESPONSIBILITIES
- Guest relations/experiences
o Meet and greet guests and check in process including indemnity forms
o Ensure check in process is done
o Development of detailed guest programmes and experiences together with GMs (in lodge and bush)
o Guest relations and hosting
o Children activity programmes and implementation thereof (in conjunction with GM)
- Lodge Admin
o Lodge supplies ordered (food, drink, housekeeping, maintenance stocks, operations)
o Lodge processes, schedules and monitoring thereof
o Month end management (in conjunction with/absence of GMs)
o Management of GRV’s, purchase orders and invoicing on Panstrat
o Management of stock takes and month end
- HR & Admin
o Planning and management of staff rosters and leave schedule
o Associated process and responsibilities (attendance register)
o Staff training and development
o Lodge processes, schedules and monitoring thereof
o Staff disciplinary procedures support to GMs
o Month-end management (in conjunction with/absence of GM)
o Management of GRV’s, purchase orders and invoicing
o Management of stock takes and month end
o Assistance management of salaries, provident fund, medical aid
o Updating all staff files and maintaining these
- Reservations
o Reservation support and relief
o Management of check-ins and check-out
- Front of House
o Day-to-day management of FOH team
o Design of guest experiences in lodge and bush (utilising all venues)
o Day-to-day staffing of FOH as per guest requirements
o Identifying training requirements
o Management of bar, selections and menus
o Table and food presentation
- Housekeeping
o Team management, allocation of duties and assessments
o Monitoring and training of staff
o Management of daily linen, laundry
o Replenishment planning
- Lodge security
o Management of lodge security team
o Scheduling security duties and responsibilities
o Development and enforcement of lodge security systems
- Marketing and sales
o Collating photographs and stories for social media sharing
o Hosting and ‘selling’ the Lodge to travel and tour agents/operators
o Remain abreast of industry trends, global and local and monitoring of competitors

ONLY short-listed candidates will be contacted

To apply CLICK THIS LINK and upload your CV