811 Locates Coordinator

Recruiter:

PlaceTalent

Job Ref:

JHB000463/NC

Date posted:

Wednesday, March 25, 2026

Location:

Johannesburg, South Africa

Salary:

R20,000

SUMMARY:
We are seeking an experienced 811 Locates Coordinator to join a fast-paced operations environment. This role is responsible for managing, scheduling, and tracking all underground utility locate requests received through the locates system. The successful candidate will ensure that all tickets are responded to within regulatory timeframes and that underground fibre infrastructure is accurately marked to prevent damage during excavation activities.

The coordinator will act as the primary liaison between field locate technicians, contractors, and utility notification centres, ensuring compliance with state regulations and internal operational standards.

POSITION INFO:

Minimum Requirements

High school diploma or equivalent required
2+ years of experience in telecommunications, construction coordination, or dispatching
Strong organizational and scheduling skills
Proficiency in Microsoft Office (Excel, Outlook, Word)
Ability to read maps, construction drawings, and fibre network layouts
Preferred Qualifications
Experience in fibre optic or telecommunications infrastructure
Familiarity with GIS mapping systems or locate ticket management software

Key Responsibilities
Ticket Management

Monitor and manage all incoming locate requests through the 811 locates system
Review, categorize, and prioritize tickets based on urgency and due dates
Ensure all locate requests are responded to within legally mandated timelines
Maintain accurate records of all completed and pending locate tickets
Compliance and Damage Prevention
Ensure compliance with state excavation and utility protection regulations
Verify that all fibre infrastructure is properly marked prior to excavation
Maintain documentation for regulatory audits and reporting
Assist with incident investigations related to underground utility damages

Communication and Coordination

Serve as the primary point of contact between contractors, excavation companies, and internal teams
Provide status updates on locate tickets to operations, construction, and project teams
Escalate urgent or high-risk tickets that may impact network infrastructure
Coordinate with maintenance and construction teams regarding ongoing work in the field

Reporting and Documentation

Maintain locate ticket logs, completion reports, and performance metrics
Generate reports on ticket volume, response times, and compliance metrics
Track recurring excavation activities or high-risk areas affecting fibre infrastructure

Performance Metrics

On-time ticket completion rate
Damage prevention performance
Ticket backlog management
Field technician efficiency
Compliance with regulatory response times

Working Conditions

Primarily office-based with regular communication with field personnel
May require occasional after-hours support for emergency locate requests
Ability to handle multiple tickets and deadlines simultaneously
Working hours:
- 2:00 PM to 11:00 PM (Monday to Friday) – From the 2nd Sunday of March until the 1st Sunday of November
- 3:00 PM to 12:00 AM (Monday to Friday) – From the 1st Sunday in November until the 2nd Sunday of March
- US public holidays will apply. South African public holidays will not apply

Please apply directly by clicking the apply button or visiting for more exciting opportunities.

If you have not received a response within one week, please consider your application unsuccessful. Your CV will be kept on file for any further suitable positions.

811 Locates Coordinator

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