5-Star Hotel : Head Receptionist

Recruiter:

Helderberg Personnel CC

Job Ref:

SW006641/CL

Date posted:

Saturday, October 10, 2026

Location:

Somerset West, South Africa

Salary:

Market related Monthly

SUMMARY:
HOTEL : HEAD RECEPTIONIST

Somerset West: My client, a luxury 5-star country estate in the heart of the Cape Winelands, is seeking a professional and service-driven Head Receptionist to join their Front Office team. This role is ideally suited to a hospitality professional with strong leadership and front desk experience who thrives in a premium environment and is committed to delivering warm, personalised, and seamless guest experiences.

POSITION INFO:
Purpose of the role: To serve as a key guest-facing leader, overseeing Reception operations during assigned shifts, guiding the team, and ensuring all service, administrative, and financial procedures consistently meet luxury 5-star standards.

Responsibilities include but are not limited to:

Take responsibility for the smooth operation of Reception, acting as the senior point of contact in the Front Office Manager's absence
Manage check-ins, check-outs, guest accounts, and golf-related transactions using the property management system
Lead and supervise team members, resolve guest queries or complaints effectively, and upsell hotel facilities
Balance cash, manage floats, and ensure strict control over financial transactions and end-of-shift procedures

Criteria:

3-5 years of Front Office experience in a luxury 4/5-star hotel, with at least 1-2 years in a supervisory or senior leadership position
A relevant hospitality, hotel management, or tourism qualification
Proficiency in hotel property management systems (Protel is highly advantageous)
Strong administrative, communication, and cash-up skills, with a flexible approach to working shifts, weekends, and public holidays

Note that consideration will only be given to applicants who have experience in an equal role in the hospitality industry and who are currently resident in or near Somerset West or those who are planning to relocate

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