4x4 Store Manager

SUMMARY:
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POSITION INFO:

4x4 Store Manager

Location:

Lydenburg, Mpumalanga (Onsite)

Employment Type:

Full-time

Benefits:

• 50% Medical Aid contribution
• Pension Fund
• Registered with MIBCO

Role Overview

Our client is looking for a hands-on, commercially driven 4x4 Store Manager to lead a 4x4 accessories retail and fitment centre in Lydenburg. This role requires a strong leader with retail sales expertise, workshop oversight capability, and solid operational control. The successful candidate will drive sales performance, ensure operational excellence, manage staff effectively, and maintain high customer satisfaction while safeguarding profitability and compliance.

Key Responsibilities

1. Sales & Customer Experience

• Drive retail sales of 4x4 accessories, fitments, and related products.
• Engage directly with customers, providing expert advice on product selection and vehicle compatibility.
• Prepare quotations, upsell products, manage promotions, and close sales.
• Resolve customer complaints professionally to ensure high satisfaction.
• Build and maintain long-term relationships with repeat and fleet customers.

2. Operations & Workshop Management

• Oversee daily operations of the fitment centre and workshop.
• Plan and manage workflow, job cards, and turnaround times.
• Ensure quality control on all fitments before vehicle handover.
• Maintain high standards of housekeeping, safety, and professionalism.
• Coordinate with suppliers to ensure product availability.

3. Staff Leadership & Management

• Lead, motivate, and manage sales staff, technicians, and support staff.
• Set performance targets and monitor productivity.
• Conduct training, coaching, and performance reviews.
• Enforce company policies, disciplinary procedures, and attendance standards.
• Foster a positive, accountable, and customer-focused team culture.

4. Stock & Supplier Management

• Manage stock levels, ordering, and stock rotation.
• Control shrinkage, losses, and obsolete stock.
• Liaise with suppliers regarding pricing, promotions, deliveries, and returns.
• Ensure accurate stock records and conduct regular stock takes.

5. Financial & Administrative Control

• Manage budgets, gross profit margins, and cost controls.
• Monitor daily sales, expenses, and profitability.
• Ensure accurate invoicing, cash handling, and banking procedures.
• Compile management reports and sales performance updates.
• Assist with pricing strategies and promotional campaigns.

6. Compliance & Risk Management

• Ensure compliance with OHSA, industry standards, and company policies.
• Ensure correct fitment procedures and manufacturer guidelines are followed.
• Manage warranty claims and product returns.
• Maintain accurate documentation and operational records.

Minimum Requirements

• Matric (Grade 12) – essential.
• Proven experience in retail management, preferably within:
  • 4x4 accessories
  • Automotive aftermarket
  • Fitment centre / workshop environment
• Strong product knowledge of 4x4 accessories (suspension, bull bars, tow bars, canopies, tyres, etc.).
• Computer literacy (MS Office and stock control systems).
• Valid driver’s licence.

Skills & Competencies

• Strong leadership and people-management skills.
• Sales-driven with sound commercial acumen.
• Excellent customer service and communication skills.
• Organised, detail-oriented, and deadline-driven.
• Ability to work under pressure and manage multiple priorities.
• Strong problem-solving and decision-making ability.
• Hands-on, proactive management style.