2nd line Support Technician

Recruiter:

ICT Engage

Job Ref:

2nd line Support Tec..

Date posted:

Monday, August 25, 2025

Location:

Johannesburg, South Africa

Salary:

R20 000 - negotiable based on experience

SUMMARY:
We are seeking a driven and technically skilled 1st and 2nd Line IT Support Technician to join our client''s dynamic IT team.

POSITION INFO:

The successful candidate will provide frontline and second-level technical support for both internal users and external clients, resolving a wide range of IT issues. This role requires strong knowledge of Windows operating systems, basic networking, and end-user support. Support will be provided remotely and occasionally on-site when required.

Key Responsibilities:

Provide end-user support by responding to and resolving technical queries related to hardware, software, and networking – including desktop/laptop support, printers, and peripherals.
Windows Environment Support: Install, configure, and troubleshoot Windows 10/11 operating systems, user profiles, local and network printers, shared drives, and permissions.
Microsoft 365 Support: Assist with Outlook, Teams, OneDrive, and SharePoint issues, including user setup and license troubleshooting.
Active Directory: Manage user accounts, passwords, and group memberships.
Endpoint Management: Support for desktops, laptops, and mobile devices, including hardware diagnostics and peripheral installations.
Remote and On-site Support: Provide assistance both remotely and occasionally at client sites as required.
Helpdesk Ticketing: Log, update, and resolve support tickets, ensuring proper documentation of all issues and fixes.
Escalation: Escalate unresolved technical issues to higher-tier support or vendors where appropriate.
Client Interaction: Maintain high levels of professionalism and communication with users during support interactions.
Identify and respond to potential cybersecurity risks, including phishing attempts, malware alerts, and unauthorized access attempts.
Apply basic security practices such as configuring firewalls, managing user access rights, enforcing strong password policies, and ensuring systems are up to date with patches.

Requirements

Required Skills and Qualifications:

Minimum 1-3 years'' experience in a 1st or 2nd line IT support role.
Solid experience working in Windows-based environments (Windows 10, Windows 11).
Strong understanding of Microsoft 365, including Outlook configuration and Office suite troubleshooting.
Familiarity with Active Directory, Group Policy, and basic networking (IP, DNS, DHCP).
Experience with remote support tools (e.g., AnyDesk, TeamViewer, Remote Desktop).
CompTIA A+ or Network+ certification highly advantageous.
Knowledge of endpoint protection and patch management is a plus.
Valid driver’s license and own reliable transport.

Personal Attributes:

Friendly and professional with a customer-first mindset.
Excellent time management and troubleshooting skills.
Able to work independently or collaboratively.
Calm under pressure and capable of handling multiple priorities.

Similar jobs you might be interested in:

2nd line Support Technician
Location: Johannesburg
Salary: R20 000 - negotiable based on experience
We are seeking a driven and technically skilled 1st and 2nd line IT support technician to join our client''s dynamic IT team.
Today

Maintenance Coordinator
Location: Johannesburg
Salary:
Our client is a leading network infrastructure company specializing in the design and construction of fiber networks. Operating across multiple states in the USA, they play a key role in broadband expansion projects, delivering end-to-end solutions with a strong focus on customer service, reliability, speed, and quality.
6 days ago

EUC Specialist (SCCM)
Location: Johannesburg
Salary: market related Monthly
Role OverviewOur client is seeking an experienced self-starter End User Computing (EUC) Specialist to support the design, deployment, and maintenance of desktop environments across SA and Africa Shared Services. This role is ideal for a hands-on SCCM expert with strong Group Policy and Intune experience. Key ResponsibilitiesDesign, build, and maintain the Global Desktop image in line wit...
21 days ago

Full Stack Java Developer - 0816
Location: Pretoria
Salary: Monthly
A client in the automobile industry is looking for a Full Stack Java DeveloperHybrid Role: Menlyn/Midrand/Roslyn/Home Office
21 days ago

New Vehicle Sales Executive - Northcliff
Location: Johannesburg
Salary:
New Vehicle Sales Executive - Gauteng, Northcliff #DriveYourCareerForward with a High-Performing Vehicle Brand – Accelerate Your Success !Ready to turbocharge your career and leave the competition in the dust? Our client is searching for Top Sales Talent to join their high-energy sales team!As a vehicle sales executive, you will represent a leading brand, driving sales, maximizing prof...
7 days ago

New Car Sales Executive - Brakpan
Location: Johannesburg
Salary:
#DriveYourCareerForward with a bold brand on the move - Accelerate Your Success!Join this brand as a New Car Sales Executive and take your career to the next gear. This role is perfect for a motivated, goal driven individual who thrives in a past paced dealership environment and knows how to turn leads into loyal customers.As a vehicle sales executive, you will represent a leading brand, driv...
38 days ago

New Car Sales Executive - Gauteng
Location: Johannesburg
Salary:
New Vehicle Sales Executive - Gauteng #DriveYourCareerForward by working for a top selling vehicle brand.Calling all seasoned Vehicle Sales Executives! Our client, a large Ford dealership is on the hunt for TOP TALENT to join their dynamic team!As a Ford Sales Executive, you'll serve as a brand ambassador, maximizing sales opportunities with an emphasis on profitability and customer satisfact...
38 days ago

Service Desk Agent (3 Years)
Location: Pretoria
Salary:
We are recruiting for a Service Desk Agent role, on a 3-year contract. The role will be based in Pretoria, Gauteng.
Today

Cost Controller (Projects) â Centurion
Location: Centurion
Salary: 700000 Annually
Develop, implement, and maintain the project cost baseline document.Develop and maintain the project cashflow baseline document.Report on cost performance against contractual commitments and project cost baseline documents.Implement proper project cost control governance framework.Track project expenditures against the approved project baseline and execute the required change management
Today

Technical Programme Manager
Location: Johannesburg
Salary: 600 Hourly
New contract opportunity available - 6 Months with extension - For top tier Financial Services company,Technical Project Manager to lead and deliver a multi-year software modernization program. The role requires end-to-end accountability for planning, execution, governance, and delivery of modernization initiatives—ranging from legacy system transformation to adoption of modern cloud-native ...
Today

2nd line Support Technician

Requirements

Similar jobs you might be interested in:

Jobseekers

Recruiter

General