Workshop Service Advisor

Recruiter:

Sydsen

Job Ref:

JHB003181/CH

Date posted:

Friday, September 16, 2022

Location:

George, South Africa

Salary:

Negotiable Monthly

SUMMARY:
Our client in the Agricultural Industry based in George, Western Cape is looking for an experienced Workshop Service Advisor / Warranty / Costing

JOB DESCRIPTION:

Job purpose:

Communicate with the Customer – receive and make communications for Tractor/Implement repairs and/or Service.
Review Systems Information from a CRM perspective to follow up with Old Customers. Make calls to find work for the Workshop.
Uphold and build the name of S HADDAD AG with our
Customer base – as far as possible over time becoming the main contact person for workshop request functions.
Document all the customer requirements for the service on the system
Check that we have the required Parts for booked services – ahead of the actual service.
Communicates with the Technicians to keep up to date with their work progress – In Field and On site Technicians.
Check who will bear the costs of work being performed –
Customer or Warranty Claim.
Ensure that the Customer is quoted for each job and that we have as far as possible a PO from the customer authorizing the cost of work being done.
Ensure Customer work is completed as quick as possible.
Make follow up calls with the Customer after the work is completed to get feedback.
Filing of all Workshop job card documentation for easy retrieval purposes.
Parts not used for each job should be returned to Parts department and appropriately documented.
Open Job Cards for Work to be done – Ensure work function is described fully and that Serial / Engine numbers are properly documented.
Ensure that Parts required are booked to the Job.
Ensure that Labour Hours are booked to the job.
Work closely with the Parts department for Parts that have to be Ordered and follow up.
Work extended hours when required to ensure finished jobs can be closed and invoiced.
Must have knowledge of OEM Warranty rules.
Ensure that job card Labour hours and Parts rates charged are in accordance with OEM Warranty guidelines.
Must submit Warrantly claim invoices to the OEM as soon as possible.
Must follow up at least weekly as to the OEM processing of those claims.
Must keep accurate and update records for retrieval.
Build and Maintain good working relationship with OEM Warranty staff.

Requirements :

Drivers license
Ability to work under pressure
Minimum 5 years’ experience in commercial, agricultural or construction industry
Computer literate
Prior experience with Omni

(Please note: only experienced candidates would be considered and contacted)

Apply now!

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