Workshop Foreman_Heavy Commercial Vehicles

SUMMARY:
Workshop Foreman_Heavy Commercial Vehicles required for OEM with dealership in Durban with Trade Test Diesel Mechanic qualification, min of 3 years' experience in a similar role to lead the direct work in the workshop and report to the Workshop Manager.

POSITION INFO:

The Foreman is responsible for leading the direct work in the workshop. They need to ensure that the work is carried out according to applicable instructions and in a rational and economic way for both the customer and the company.

 

Duties / Responsibilities:

• Responsible for daily planning of workshop in consultation with service advisor
• Provide the workshop technicians with instructions and directions. To guide and support the technicians about troubleshooting, repairing methods, efficiency and services quality
• Allocate, oversee, supervise and manage the efficient repairing and servicing of vehicles
• Manage and maintain control of Work In progress (WIP) in line with Dealer targets
• Ensures that customer commissioned services is carried out so that customer expectations and requirements are met. Test drives vehicles before and after the work is carried out, when necessary
• Provides customers with advice and instructions regarding repairs and the servicing of vehicles and, in general, aims to maintain good relations with customers
• Decides on additional work and informs the Service Advisor of this work, to contact the customer if necessary
• Oversee that all appropriate documentation is undertaken and completed in an efficient and timely manner in accordance to DOS and the standard times are adhered to
• Keeps up-to-date with technical developments, mainly concerning products, working methods and equipment in the area of operation, as well as informing the mechanics of these developments
• Ensures that laws and ordinances regarding occupational health, safety and environmental issues are adhered to
• Helps Workshop Manager to recruit personnel
• Assist the Workshop Manager in the development of staff, proposals for competence development and recommending changes and training where appropriate and participating in performance reviews process
• Ensures that internal service training and information are communicated to workshop personnel
• Ensures that the workshop is kept tidy, that equipment and tools are in good condition and consumables are in stock
• Ensure that all workshop equipment, including special tools are correctly maintained
• Co-ordinate, follow up and complete breakdowns and call outs
• When requested carry out other reasonable duties and responsibilities not specifically mentioned in the job description during the course and scope of employment

 

Health and Safety

• Follow all safety regulations.
• Report when tools, equipment are broken or missing.
• Clean working area directly after tasks have been completed (job finished).
• Be responsible for safety equipment / clothing that will be allocated to you and ensure that it is always in a clean and serviceable condition.
• Use supplied safety equipment when attending to a call out.

 

Education and/or Experience

• Matric certificate or N3 or equivalent
• Qualified Diesel Mechanic with Trade certificate
• Three years or more of technical workshop experience
• Experience in leading a workshop team, with the ability to lead by example
• Experience working in a customer service environment or further experience in relevant field an advantage

 

Knowledge, Skills and Abilities

• Knowledge of workshop operations
• Proven organisational skills and administrative skills
• Effective time management skills and ability to meet strict deadlines
• Able to work on own initiative and under pressure
• Ability to organise own workload and that of the team
• Strong communication and interpersonal skills
• Customer service skills and ability to build and manage relationships with customers
• Valid Heavy Vehicle licence
• General computer skill - MS Office and knowledge of automotive packages

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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