Workshop Foreman (Motor Dealership)

SUMMARY:

Provide effective technical and specialist support to staff, whilst ensuring a high quality service delivery to customers.

Maximising service sales and profitability by creating customer confidence in the Dealership by providing quality service.

POSITION INFO:

KEY PERFORMANCE AREAS:

• Plan workshop production according to productive and available staff
• Attend to escalated workshop (technical) problems accordingly
• Evaluate all serviced vehicles (technical) and assist in ordering parts
• Maintain good housekeeping within department
• Manage training of all service staff
• Provide feedback to all workshop staff on individual performance against targets
• Control (WIP) work in progress on all vehicles in the workshop daily to acceptable levels
• Manage risk (financial and non – financial) within department
• Manage individual performance and develop staff
• Manage and drive personal and professional development
• Provide efficient and effective internal communication

MINIMUM REQUIREMENTS:

• Senior Certificate (Grade 12)
• Qualified Vehicle Technician
• 5 Years’ Workshop experience in a Dealership (ideally at least 1 year supervisory)
• A management diploma or certificate would be advantageous
• Experience in managing teams
• Driver’s license
• Diagnostic Ability

ESSENTIAL COMPETENCIES/SKILLS/KNOWLEDGE:

• Business & Financial Acumen
• Leading & Managing Teams
• Planning & Organising
• Following Instructions & Procedures
• Customer & Service Orientation
• Computer literate (MS Office suite)

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