Wine Studio Manager

SUMMARY:
Wine Estate in the Helderberg Mountain near Stellenbosch is looking for a Wine Studio / Tasting Room Manager.
 
You will excel in this role if you want to lead the Wine Studio team in offering exceptional wine tastings to guests, possess great social skills accompanied with strict discipline regarding tasting room etiquette, sales systems administration, stock control and time management.

POSITION INFO:
Duties:
 
Manage all aspects of the Wine Studio
Ensure the Wine Studio staff are managed effectively, in line with company policies
Ensure all collateral in kept up to date
Drive sales and promotions
Run daily cash up reporting and monthly reporting
Manage group bookings and exclusive tastings
Manage the Wine Studio’s sales and operating budget
Ensure staff performance are on par with expected outcomes
Train and develop staff
Manage and oversee stock control
Monthly reporting to Finance
Respond to e-mail and perform other administrative duties
Customer complaint resolution
Ultimate responsibility for preparing orders for shipping and arranging collection with couriers
Ensure that all legislative provisions regarding financial reporting, manpower management and liquor management are strictly adhered to
Deal with all maintenance issues
Adhere to Health and Safety Standards
 
Requirements:
 
Grade 12
Bachelor’s degree or Diploma  
Wine qualifications
Minimum of 3 years' experience in managing a Tasting Room / Wine Studio
Strong leadership skills and high attention to detail
Experience in a 5-star luxury hotel environment would be advantageous
Excellent timekeeping and good communication skills
Ability to work under pressure
Driver's license
High level of attention to detail