Warranty Administrator

SUMMARY:
Our client in the motor sector based in Gauteng seeks to employ a Warranty Administrator to join their team.

POSITION INFO:
Duties:

- To keep in line with the Warranty departments, Policies and Procedures Adjudication of all Regional Warranty submissions, from appointed Branch/Dealer
- Manage Warranty process from beginning to end, within the targeted timeframe.
- Management of Warranty queries from Appointed Branch/Dealer, and assistance in said queries should it be necessary.
- Monitor accuracy of all Warranty claims, and required picture proof received
- Monitor accuracy of all Labour rates and Parts prices on all claims received.
- Monitor the Branch/Dealers Corrective action with a Warranty repair to ensure all repairs are within the Industry standard. (Complaint, Cause, and Correction)
- Claim back from suppliers, to ensure product improvement, and to ensure supplier is liable for their individual product failure
- Keep track of all Mayor Component failures to Recondition said parts to optimise time limits, and ensure customer satisfaction
- Proper, respectful, and clear communication with Branch/Dealer, and other relevant employees
- Take ownership of all monthly supplier claim backs, and daily claim submissions from dedicated Branch/Dealer
- Liaise with Warranty Supervisor, and National Aftersales Manager about all problematic claims or queries
- Be available when necessary to conduct Branch/Dealer Warranty audits or training
- Develop action plans, and communicate said plans with Management for implementation
- Proper and effective office administration, with a clean and tidy workstation
- Development and upkeep of Warranty daily reports
- Ensure that Approvals and Rejections are sent through to Branch/Dealer with Financial settlements, and proof of said settlements
- Ensure that all tasks performed comply with all standards required

Requirements:

- Matric (Grade 12)
- At least 3-4 years'' experience in a similar role
- Motor industry experience advantageous
- Must have a technician background

NB! This job is now closed. You can apply for other jobs by uploading your CV.