Warehouse Credit Clerk

SUMMARY:
Our Client is currently looking for Credit Clerk to coordinate the RMA department for a 3 month contract with the possibility of a permanent position should the candidate meet their requirements.

POSITION INFO:

POSITION: WAREHOUSE CREDIT CLERK

AREA:  SANDTON

CTC: R 5,500.00 (3 MONTH CONTRACT)

START DATE: A.S.A.P.

EE/AA: EE/AA

MINIMUM EXPERIENCE AND EDUCATIONAL REQUIREMENTS

• Minimum 2 years’ experience in RMA department
• Matric / Grade 12
• Computer Literacy – MS Office (Word, Excel, Outlook)
• Residing in or near Alex will be an advantage
• Honest and reliable
• Attention to detail
• Strong communication skills
• Ability to work under pressure
• Working experience in RMA
• Must be able to work in a team and lead
• Neat and well organised

DUTIES INCLUDE

• Booked stock from warehouse 14 (DOA’S – Credits)
• Cycle credits from collections.
• Partial and failed deliveries from dispatch.
• Collections and failed deliveries from couriers.
• Do quality control regarding stock.
• Notify relevant parties of damaged or stolen goods.
• Loading credits in an accordance with support documentation.
• Ensure that the quantity being credit is physically available.
• Ensure that the goods are credited to correct warehouse locations.
• Taking the serial number of credits, goods out of use on AX and scan credit notes.
• Stock turnaround time of 24 hours to be credited.
• Do weekly stock takes.
• Investigate aging stock and stock take variances.
• Ensure that all P.O.D”S regard stock movement are filled out correctly.
• Handing all credit goods over to the appointed replenisher for binning.
• Assisting with phone queries.
• Assist in the RMA and Collection department.
• Assisting with accounts and sales queries regarding credited goods.
• Ensure direct credit process for good stock returned by clients are adhered to. (Pick and pack)
• Relieving collection counter and RMA front counter when needed.
• Following OVN procedure while relieving at collections counter (attached)
• Ensure all invoices are scanned according to company policy.
• Ensure all invoices are packed and labelled according to policy.
• Ensure adherence to cut-off times as per company policy.
• Recording of checking errors on audit sheet as per policy.
• Security of stock in designated area.
• Query all CCV’s received with the Mass store to ensure the correct process was followed within a 21 day period 
• All CCV’s that are not valid to have them reversed by the store.
• Check daily with RMA dept. for all Mass store units booked in for repairs/replacements are followed through with the process.
• Physically damaged goods to be returned to stores and the stores informed accordingly.
• Check daily with Ensure IT that in warranty units have been booked in and once  repairs are completed, they must be delivered to the relevant stores via Ensure IT within 7 working days
• Assist with queries from the Mass stores regarding the process.
• Reiterate and educate the Mass stores on a continuous basis regarding the HP returns process.
• Maintain a high level of customer service.
• Weekly updates to be sent to the Logistics Manager and Credit Controller.
• Discuss and assist the Credit Controller and RMA department with queries that may arise.
• Ensure all documents are filed correctly
• Responsible for tidiness of designated work area
• Responsible for security in area of responsibility
• Mass stores credit
• HP DOA call logging
• DOA claiming on HP portal
• Follow-up on outstanding credit claims with HP
• Responsible for WH21 and insuring QTY is accurate, reporting any discrepancies to line manager/supervisor
• Updating HP claims daily
• Follow-up on HP claim collections
• Claiming HP consumables on the 15th of every month
• Verify and ensure that all individuals presenting themselves at the front counter, are legitimately employed by the Customer.
• Call the Sales Person / Product Manager or Customer to confirm the stock details that needs to be booked in.
• Once confirmation and approval received, process the booking on AX System.
• Ensure that all documentation collected from Front Counter are taken to the RMA Supervisor to authorise.

If you haven''t heard from BSTS within 2 weeks of your application, please consider it unsuccessful for this position.

NB! This job is now closed. You can apply for other jobs by uploading your CV.