Voice Support Engineer

 

Recruiter:

Elite Search

Job Ref:

JHB000688/BB

Date posted:

Wednesday, July 6, 2022

Location:

Johannesburg, South Africa

Salary:

15000 Monthly


SUMMARY:
Role: Voice Support Technician - if you are passionate about technology and helping people and are highly energetic and love providing quality customer service above and beyond what is required then this is for you!

Location:  REMOTE work opportunity BUT the candidate MUST be Johannesburg based. 
The Company has a proven track record in outsourcing Information Technology (IT) services for over 12 years. Join a vibrant close knit team in a dynamic environment where everyone is  happy to roll up their sleeves and get stuck in to achieve great things. Ongoing training, mentorship  and development.

JOB DESCRIPTION:

Remote work opportunity with a well established managed services company.
Responsibilities:
Providing technical support to customers on a first level response platform. 
The Support Engineer is the first responder to the customer and will fulfil both support and customer service functions. The Support Engineer will interact with customers, reseller clients, service providers, internal department interfaces and support team members on a daily basis.
Responsible for responding to new service tickets within 30 minutes of receipt along with continuous follow-up on Service Tickets on a daily basis.
Working independently and with Management to continuously improve services and customer experience.
Providing basic troubleshooting with the customers, fulfilling customer service requests and working as a liaison between Support, Fulfilment Services, Billing and Technician/Tech Support Specialists to ensure acceptable MTTR (Mean Time to Repair).
Responsibilities also include 24 hours standby on-call rotation with the Support Team. Qualifications: 
  • Comptia A+
  • Comptia N+
  • Cisco Certified Network Associate (CCNA) advantageous
  • MikroTik Certified Network Associate (MTCNA) advantageous
  • Equipment knowledge – Mikrotek advantageous
  • 1-2 years of experience in the Telecommunications voice & data services and/or IT related industry
  • Understand Voice (SIP, RTP )
  • General understanding of networking (DNS, DHCP, Natting) 

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Support Engineer L1 / L2 (Networking & Voice)
Location: Johannesburg
Salary: 20 000 Monthly
support engineer L1 / L2 (NETWORKING & voice)Location - Sandton Johannesburg (1 day per week work from home).Love solving problems? Hate standing still? This one’s for you.Our client is a fast-moving tech business that grows its people from within, and its support team is where the growth starts. They want a support engineer with real energy, big curiosity and the drive to keep learning....
11 days ago


AI Engineering Lead
Location: Johannesburg
Salary: Annually
The AI engineering Lead will be responsible for leading the design, development, deployment, and optimization of artificial intelligence and machine learning solutions across the organization. This role combines technical leadership, hands-on development, and strategic oversight to drive innovation and deliver scalable AI-powered products and solutions that support business objectives.
18 days ago


Head of Inbound Operations Centre
Location: Johannesburg
Salary:
An exciting opportunity exists for an experienced operational leader to establish and lead a newly centralised Inbound Operations Centre within a large-scale, customer-focused environment. This is a strategic leadership role for someone who thrives on building functions from the ground up, driving operational excellence, and delivering measurable commercial outcomes.
1 day ago


Head of Inbound Operations Centre
Location: Johannesburg
Salary:
An exciting opportunity exists for an experienced operational leader to establish and lead a newly centralised Inbound Operations Centre within a large-scale, customer-focused environment. This is a strategic leadership role for someone who thrives on building functions from the ground up, driving operational excellence, and delivering measurable commercial outcomes.
1 day ago


Fire Systems Designer
Location: Johannesburg
Salary:
Are you an experienced Fire Systems Designer with a passion for delivering compliant, innovative, and reliable fire detection and suppression solutions? We are seeking a highly skilled professional to join our engineering team, where you will play a key role in the design of fire protection systems for commercial, industrial, mining, healthcare, data centre, and infrastructure projects.This is an ...
1 day ago


Receptionist
Location: Johannesburg
Salary: 8000 Monthly
Friendly Receptionist Wanted for stable Alberton North Company Job Title: ReceptionistLocation: Alberton North, AlbertonSalary: From R8K to R12K based on qualifications, skills & experience. The Company Our client is a well-established business that has supplied testing equipment since 1987. They import and distribute quality laboratory tools to engineering, mining, and construc...
2 days ago


Head of Inbound Operations Centre
Location: Johannesburg
Salary:
Are you the type of leader who sees inbound operations as more than just answering calls? This is a unique opportunity to build and lead a centralised Inbound Operations Centre from the ground up, shaping the future of collections through strategy, technology, AI, workforce optimisation, and operational excellence. If you have successfully led large-scale inbound contact centre environments and th...
5 days ago


Senior Manager: Body Corporate
Location: Johannesburg
Salary: Market Related
Senior Manager: Body Corporate
9 days ago


Head of Inbound Operations Centre
Location: Johannesburg
Salary:
An exciting opportunity exists for an experienced operational leader to establish and lead a newly centralised Inbound Operations Centre within a large-scale, customer-focused environment. This is a strategic leadership role for someone who thrives on building functions from the ground up, driving operational excellence, and delivering measurable commercial outcomes.
10 days ago


 EXECUTIVE ASSISTANT & SALES OPERATIONS COORDINATOR
Location: South Africa
Salary: R22,000 per month
The Executive Assistant & Sales Operations Coordinator will work directly with the Managing Director, managing daily workflows, end-to-end sales administration, invoicing support and agreed property company, family office and content scheduling tasks.
11 days ago


Create a free job alert for Voice Support Engineer in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions