Voice Support Engineer

 

Recruiter:

Elite Search

Job Ref:

JHB000688/BB

Date posted:

Wednesday, July 6, 2022

Location:

Johannesburg, South Africa

Salary:

15000 Monthly


SUMMARY:
Role: Voice Support Technician - if you are passionate about technology and helping people and are highly energetic and love providing quality customer service above and beyond what is required then this is for you!

Location:  REMOTE work opportunity BUT the candidate MUST be Johannesburg based
The Company has a proven track record in outsourcing Information Technology (IT) services for over 12 years. Join a vibrant close knit team in a dynamic environment where everyone is  happy to roll up their sleeves and get stuck in to achieve great things. Ongoing training, mentorship  and development.

JOB DESCRIPTION:

Remote work opportunity with a well established managed services company.
Responsibilities:
Providing technical support to customers on a first level response platform. 
The Support Engineer is the first responder to the customer and will fulfil both support and customer service functions. The Support Engineer will interact with customers, reseller clients, service providers, internal department interfaces and support team members on a daily basis.
Responsible for responding to new service tickets within 30 minutes of receipt along with continuous follow-up on Service Tickets on a daily basis.
Working independently and with Management to continuously improve services and customer experience.
Providing basic troubleshooting with the customers, fulfilling customer service requests and working as a liaison between Support, Fulfilment Services, Billing and Technician/Tech Support Specialists to ensure acceptable MTTR (Mean Time to Repair).
Responsibilities also include 24 hours standby on-call rotation with the Support Team. Qualifications: 
  • Comptia A+
  • Comptia N+
  • Cisco Certified Network Associate (CCNA) advantageous
  • MikroTik Certified Network Associate (MTCNA) advantageous
  • Equipment knowledge – Mikrotek advantageous
  • 1-2 years of experience in the Telecommunications voice & data services and/or IT related industry
  • Understand Voice (SIP, RTP )
  • General understanding of networking (DNS, DHCP, Natting) 

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Database Engineer
Location: Johannesburg
Salary: Annually
Data engineer to build and scale data infrastructure behind a high-volume voice AI platform processing hundreds of thousands of interaction minutes each month. Combines strong data engineering expertise with a practical understanding of scalable cloud architecture, operational reliability and data governance
2 days ago


AI / Software Engineer – Junior / Graduate
Location: Johannesburg
Salary: Annually
Graduate or Junior engineer looking to build a career in Conversational AI. Hands-on exposure to live production voice and text AI systems, working alongside senior engineers to support agent releases, maintain prompts, configure campaigns, and ensure quality across customer-facing AI interactions
4 days ago


AI / Software Engineer – Mid
Location: Johannesburg
Salary: Annually
The role: Build and maintain voice, text and QA agents and campaign variants across mandates; text-bot development as the omnichannel roadmap lands; regression and release support on a system taking real interactions daily.Must have: Python, LLM integration, STT/TTS familiarity, API work, GitHub.Nice to have: Dialogue systems, telephony APIs, Azure, Docker, CI/CD, Hugging Face.
4 days ago


AI / Software Engineer – Senior
Location: Johannesburg
Salary: Annually
The AI engineer will play a key role in designing, developing, and optimizing production-ready voice and text AI agents that form part of the company's core product offering. The role focuses on building intelligent conversational systems, enhancing speech and language pipelines, and configuring client-specific AI solutions to support business growth and customer success.
4 days ago


AI Engineering Lead
Location: Johannesburg
Salary: Annually
The AI engineering Lead will be responsible for leading the design, development, deployment, and optimization of artificial intelligence and machine learning solutions across the organization. This role combines technical leadership, hands-on development, and strategic oversight to drive innovation and deliver scalable AI-powered products and solutions that support business objectives.
6 days ago


AI Specialist
Location: Johannesburg
Salary: Annually
Step into the future of AI innovation within a fast-evolving digital and customer experience environment. This exciting opportunity is ideal for an AI engineer passionate about building cutting-edge solutions across voice, chat, and generative AI. You will play a key role in developing intelligent automation, conversational AI systems, and advanced analytics solutions, with a strong focus on real-...
14 days ago


Field Services: Permanent Onsite Engineer
Location: Johannesburg
Salary: 25 000
Role: IT Onsite support engineerLocation: RivoniaA dynamic MSP requires an Onsite IT support engineer to join their fabulous team. The ideal candidate will be a proactive problem-solver with in-depth knowledge of Windows systems, networking and ideally have cloud exposure (MS Azure). The management are actively focused on growth and development for all their staff and assist in getting their ...
15 days ago


AI Engineer
Location: Johannesburg
Salary: Monthly
The AI engineer is responsible for designing, developing, and maintaining advanced Artificial Intelligence solutions that support strategic business objectives across voice and digital customer engagement channels.This role focuses on building and deploying production-grade AI applications, including intelligent voice bots, conversational chatbots, AI-powered Quality Assurance (QA) solutions for i...
17 days ago


Lead AI Engineer
Location: Johannesburg
Salary:
Our client in the telecommunications sector is looking for a Lead AI engineer on a contract duration of 6 months. 1. Role PurposeLead the technical design, engineering standards, architecture and delivery of enterprise-grade AI solutions across Group Fintech. This role acts as the technical authority for LLM applications, RAG, agentic AI, AI orchestration, model evaluation, responsible AI eng...
22 days ago


AI Specialist
Location: Johannesburg
Salary: Annually
Step into the future of AI innovation within a fast-evolving digital and customer experience environment. This exciting opportunity is ideal for an AI engineer passionate about building cutting-edge solutions across voice, chat, and generative AI. You will play a key role in developing intelligent automation, conversational AI systems, and advanced analytics solutions, with a strong focus on real-...
30 days ago


Create a free job alert for Voice Support Engineer in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions