Voice Support Engineer

 

Recruiter:

Elite Search

Job Ref:

JHB000688/BB

Date posted:

Wednesday, July 6, 2022

Location:

Johannesburg, South Africa

Salary:

15000 Monthly


SUMMARY:
Role: Voice Support Technician - if you are passionate about technology and helping people and are highly energetic and love providing quality customer service above and beyond what is required then this is for you!

Location:  REMOTE work opportunity BUT the candidate MUST be Johannesburg based
The Company has a proven track record in outsourcing Information Technology (IT) services for over 12 years. Join a vibrant close knit team in a dynamic environment where everyone is  happy to roll up their sleeves and get stuck in to achieve great things. Ongoing training, mentorship  and development.

JOB DESCRIPTION:

Remote work opportunity with a well established managed services company.
Responsibilities:
Providing technical support to customers on a first level response platform. 
The Support Engineer is the first responder to the customer and will fulfil both support and customer service functions. The Support Engineer will interact with customers, reseller clients, service providers, internal department interfaces and support team members on a daily basis.
Responsible for responding to new service tickets within 30 minutes of receipt along with continuous follow-up on Service Tickets on a daily basis.
Working independently and with Management to continuously improve services and customer experience.
Providing basic troubleshooting with the customers, fulfilling customer service requests and working as a liaison between Support, Fulfilment Services, Billing and Technician/Tech Support Specialists to ensure acceptable MTTR (Mean Time to Repair).
Responsibilities also include 24 hours standby on-call rotation with the Support Team. Qualifications: 
  • Comptia A+
  • Comptia N+
  • Cisco Certified Network Associate (CCNA) advantageous
  • MikroTik Certified Network Associate (MTCNA) advantageous
  • Equipment knowledge – Mikrotek advantageous
  • 1-2 years of experience in the Telecommunications voice & data services and/or IT related industry
  • Understand Voice (SIP, RTP )
  • General understanding of networking (DNS, DHCP, Natting) 

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Software Engineer
Location: Johannesburg
Salary: TBD - Confidential
Software Developer (React)
19 days ago


Network Operations Engineer
Location: Johannesburg
Salary: 65 000 Monthly
Senior Network Operations engineer –  (Hybrid | Illovo, Sandton)1 day per week remote | Permanent roleMy client is a leading enterprise connectivity provider in a hands-on, highly technical role within their Network Operations team. This is your chance to take ownership of core network infrastructure, drive high-availability performance, and influence network architecture and operational strate...
12 days ago


Senior Accountant
Location: Centurion
Salary: R800 000
If you’re a Senior Accountant who thrives in technical, high-impact industries where operations are complex, reporting is critical, and your leadership shapes the financial heartbeat of the business then this Senior Accountant role in the engineering & Mining sector is your next big step.This is a role for someone who’s confident, experienced, and ready to lead.If you’re a se...
6 days ago


Talent Acquisition Specialist
Location: Sandton
Salary: -
13 days ago


Business Development Actuary
Location: Johannesburg
Salary: Market Related
If you’re a commercially minded Actuary who thrives at the intersection of strategy, analytics, and relationship-building, this opportunity is your next big move. Join a dynamic organisation where your actuarial insight directly guides client solutions, pricing strategy, and sustainable growth.
12 days ago


Customer Service Agent
Location: Johannesburg
Salary: -
15 days ago


Market Access : Policy & Communications Lead
Location: Johannesburg
Salary: Monthly
Global pharmaceutical company requires a Senior Manager : Policy and Communications Lead to join their team.
15 days ago


Policy & Communications Lead – Sub-Saharan Africa - Midrand
Location: Midrand
Salary:
15 days ago


Finance Manager
Location: Johannesburg
Salary: R1 000 000
If you’re a finance leader who thrives in environments where production never sleeps, numbers move fast, and your ability to bring structure defines the financial backbone of the business, then this Finance Manager role in Boksburg might be your next big move.
16 days ago


Non-Life Actuarial Pricing Analyst
Location: Johannesburg
Salary:
If you’re an actuarial brain who gets a kick out of pricing models, solving tricky problems, and pushing the industry forward with smarter tech… this one’s right up your street. This role sits with a fast-growing, tech-driven team that’s shaking up how insurers approach pricing. Think clever people, cutting-edge tools, and a chance to build solutions that actually move the...
16 days ago


Create a free job alert for Voice Support Engineer in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions