VODACOM-POSTPAID CALL CENTRE CONSULTANT

 

Recruiter:

iSON Xperiences

Job Ref:

BPO00428

Date posted:

Thursday, July 14, 2022

Location:

Randburg, South Africa

Salary:

Negotiable


SUMMARY:
The Role:

OVERALL PURPOSE OF JOB:

The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.

MAIN RESPONSIB...

JOB DESCRIPTION:

The Role:

OVERALL PURPOSE OF JOB:

The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.

MAIN RESPONSIBILITIES/TASKS:

  • Answering inbound calls timeously.
  • Be professional and polite at all times.
  • Listening attentively to customer queries.
  • Responding to customer queries accurately.
  • Ensure that quality standards are met.
  • Familiarize oneself with products and procedures.
  • Providing relevant information to ensure First Call Resolution.
  • Effectively resolve queries.
  • Escalating faults that cannot be concluded on first contact.
  • Ensuring that customer details are captured accurately.
  • Perform any ad hoc tasks as and when required.
Skills and Experience:

Job Specific Requirements / Knowledge Requirements

  • Communication skills
  • Interpersonal skills
  • Analytical skills  
  • Team player
  • Negotiating skills  
  • Presentation skills
  • Integrity 
  • Writing skills
  • Customer orientation
  • Proactive and professional

System Specification

  • MS Office and Excel
  • Numerical ability

COMPETENCIES:

  • Quality orientation
  • Customer focus
  • Ability to build customer loyalty
  • Conflict management
  • Excellent communication skills
  • High level of professionalism and an understanding ethical conduct.

KNOWLEDGE, SKILLS AND EDUCATION:

  • Grade 12
  • Excellent Communication written skills in English
  • Serious and passionate about customer service and working in a customer service industry

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

Similar jobs you might be interested in:

Credit Collections
Location: Johannesburg
Salary:
1 day ago


Admin Assistant
Location: Port Elizabeth
Salary:
1 day ago


TELEMARKETING SUPPORT ROLE | MIDRAND, JHB
Location: Johannesburg
Salary:
2 days ago


Customer Experience Specialist
Location: Cape Town
Salary:
2 days ago


Claims Consultant (RE5) - Roodepoort
Location: Johannesburg
Salary: R16 000 Monthly
Role Purpose:The Claims consultant is responsible for processing and adjudicating motor and non-motor insurance claims in accordance with prescribed procedures and protocols.The role ensures accurate claims handling, effective communication with stakeholders, and adherence to quality and productivity standards within a call centre environment.Key Responsibilities:Claims Processing & Adjudicati...
3 days ago


Long-Term Insurance Sales Consultant
Location: Cape Town
Salary: R13 000 Monthly
Our client in Bellville requires outbound Sales consultants to sell long term insurance products.
3 days ago


Trainee Sales Agent
Location: Pietermaritzburg, Kwazulu-natal
Salary: Commission Structure + Performance Bonus + Incentives
No Experience Required!
3 days ago


Contact Agent – New Business
Location: Johannesburg
Salary:
7 days ago


Sales Agents
Location: Durban
Salary: First month support allowance, Uncapped earning potential — the more you sell, the more you earn, Cash incentives and performance bonuses, Full training provided with ongoing support, Growth opportunities within the Unlimited Group, Vibrant and energetic working environment
We are part of The Unlimited Group, a leading call centre based in Westville, Durban with over 30 years of industry experience. We specialise in outbound sales for financial products and short-term insurance, offering a dynamic environment with strong earning potential and growth opportunities.
7 days ago


Surveillance Systems Operator X5
Location: Centurion
Salary:
Company: Tolcon (Freeway Management Systems GP)Location: Rooishuiskraal, CenturionReports to: TMC Supervisor
8 days ago


Create a free job alert for VODACOM-POSTPAID CALL CENTRE CONSULTANT in Randburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions

 

Jobseekers

Register your CV Search jobs CV writing

Recruiter

Advertise jobs Search the CV database

General

Disclaimer Terms and conditions Privacy policy Cookie policy POPIA manual Unsubscribe

© Copyright 2026 Job Placements. All Rights Reserved.