VODACOM : CUSTOMER SERVICE AGENT - LOYALTY DQ

 

Recruiter:

iSON Xperiences

Job Ref:

BPO00337

Date posted:

Tuesday, April 12, 2022

Location:

Randburg, South Africa

Salary:

Negotiable


SUMMARY:
The Role:

Customer Service Agents

Based in Randburg

Shifts between 6am(morning) - 12am(Midnight)

Permanent Position includes medical Aid and Provident fun...

JOB DESCRIPTION:

The Role:

Customer Service Agents

Based in Randburg

Shifts between 6am(morning) - 12am(Midnight)

Permanent Position includes medical Aid and Provident fund

Basic salary + Overtime (over 195 hours a month)

 

OVERALL PURPOSE OF JOB:

Process customer service and technical service enquiries through inbound calls and provide end to end service

Main Responsibilities will include but will not be limited to:

  • Must be able to communicate with customers professionally and articulately
  • Must be able to present benefits/opportunities of the product or service in an effective manner
  • Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers
  • Exercise appropriate soft skills when dealing with difficult customers
  • Ensure correct listening skills and probing techniques are used to establish relevant information
  • Be able to effectively communicate with the team leader and team members
  • To ensure that every day query is logged accordingly
  • Ensure that customers are informed as to the progress of queries logged but not resolved
  • Ensure that the customers are called and the resolution is confirmed before queries are closed
  • Ensure that progress of every query logged is monitored until resolution

 

Skills and Experience:

OTHER FEATURES OF THE JOB (e.g., location, travelling, shift hours, etc.):

  • Willing to work shifts (ranging from 06h00 to 00h00)
  • Willing to work a six day work week
  • Own vehicle or reliable transport

KNOWLEDGE AND SKILLS:

  • Good communication skills verbally and written in English , Zulu and Sotho speaking is an advantage
  • Must be able to display proven computer literacy
  • Able to work under pressure
  • Goal driven
  • Ability to work with little supervision
  • Contact Centre skills training
  • Call handling skills
  • Telephone etiquette skills
  • Understanding of website navigation functionalities, technology savvy
  • 6 months experience in an Inbound/Outbound Contact Centre environment;

EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:

  • Grade 12
  • At least 2 yearsâ?? relevant experience, preferably in telecommunications industry

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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