VIP HOST: 1X ENGLISH 1XFRENCH SPEAKING ESSENTIAL

Key Responsibilities

• Primary objective is to build long term trust and relationships with High Value customers
• portfolio management
• Provide online customer with exceptional service, focusing on the customer experience – creatively solve challenges and propose new and fresh alternatives to existing processe
  • Prepare and communicate regular reports to line management
  • Track and report on the success of implemented strategies
  • Be responsible for maintaining the integrity of the customer experience

Skills and Competencies:

• Attentive to detail, have excellent organizational, interpersonal and customer-focused skills
• Professional demeanor, dependable, and able to maintain confidential information
• Strong written communication and typing skills
• Excellent grammar, spelling, and sentence construction
• Demonstrated ability to rapidly gain product knowledge
• Working knowledge in Excel for reports required
  • Must be able to effectively communicate with agents, internal departments, clients and management
  • Demonstrated ability to assist with the development of support agents
  • Flexible, detailed, and able to successfully adapt to change
  • Ability to work independently and alternative hours if and when necessary
  • Strong, confident approach with the requisite ease in communicating with people on all levels
  • Work in partnership with other departments to ensure quality service is provided to players
  • Be able to identify and investigate problems or issues and resolve these for players
  • Implement initiatives to generate revenue and player activity
  • Identify players for investment, intervention or relationship management
  • Able to meet contact metrics on a daily / weekly / monthly basis Requirements
  • A proven track record of 2 years in a customer relationship management (essentialThe employee will possess strong client relationship and analytical skill
  • Candidates must be technically minded and be familiar with CRM best practic
  • Proficient use of Microsoft Excel
  • Target and goal driven

SHIFT WORK 9AM - 5PM OR 1PM - 9PM

WEEKEND SHIFTS WILL AT TIMES BE NECESSARY