User Experience Reseacher

SUMMARY:
User Experience Researcher

POSITION INFO:

Research

Carry out a range of research activities either to support others or to fulfill the
requirements of the role.
Plan, design and conduct the usability testing process from developing user
recruitment through to test moderation, analysis and reporting.
Conduct research to gather insights for new product and concept developments
(including user requirements gathering and early stage concept and prototype
testing, guerrilla research, and other approaches to ensuring the user need is
fully understood in the service design).
Work with managers as required to devise appropriate research strategies togenerate focused insights and to convert concepts into high quality stimulus material.

Customer Needs/Experience Research

Complete research and analyse data to develop and/or support a sound
understanding of customer segments, trends, needs, and expectations.
Customer Experiences Implementation
Test new customer experiences and provide feedback for improvement.
Work closely with designers and developers to turn user data into actionable
product/service requirements that feed into prototype development, and
influence product direction.
Apply knowledge in human factors and the user-centered design process to
product and service design in an iterative development environment.
Data Exploration
Work independently to collate and analyse data using predetermined tools,
methods, and formats to create standard insights.
Customer Experience Mapping
Perform and implement techniques such as voice of the customer initiatives,
journey mapping, and qualitative touch-point analysis to identify customer pain
points, challenges, and hurdles.

Model insights gained from user research into formats to enhance organisational
understanding of our users such as personas and Customer Journey Maps.

Insights and Reporting
Contribute to the preparation of various data and analytics reports.
Present findings and related design/business recommendations and customer
insights to senior decision makers.

Promote user centred design principles and best practice across the
organisation.
Administration
Produce, update and provide best practice support on a wide range of MS
documents, databases and other departmental systems to support the work of
more senior colleagues.
Personal Capability Building
Develop own capabilities by participating in assessment and development
planning activities as well as formal and informal training and coaching. 

TECHNICAL COMPETENCIES

Maintain an understanding of relevant technology, external regulation, and
industry best practices through ongoing education, attending conferences, and
reading specialist media.

Grade 12/ SAQA Accredited Equivalent (Essential); Relevant University degree
(Essential)

2 to 3 years experience in conducting user interviews; analysing quantitative and
qualitative data to produce UX artefacts; managing, planning and designing; and
developing and conducting usability testing sessions (Essential)

NB! This job is now closed. You can apply for other jobs by uploading your CV.