Uninsured Recovery Claims Consultant/Debt Collector

SUMMARY:
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POSITION INFO:

Purpose:
The purpose is to take full responsibility over uninsured third party recovery claims. Ensure efficient service levels to internal and external clients.

The Uninsured Recovery Claims Consultant/Debt Collector is responsible for the following, including, but not limited to

• Handling recovery claims from allocation, right up until finalization
• New allocation claims to be actioned within 24 hours of receipt from the legal administrator
• Ensuring we have mandate to deal with the insurer/client recovery claims
• Ensure that all supporting documents are uploaded to and named correctly on the 3rd party system and details are captured correctly and updated
• Appoint a Tracer if third party details incomplete or when needed

• After sending LOD, diaries to follow up after 14 days
• Follow up with Third Party after 14 days
• Regularly follow up with Third Parties until payments are received
• Stats to be updated on Recovery Sheet
• Monthly target to be achieved constantly
• Communicate with clients, the responsible party, attorneys, and various other parties involved in the process, by telephone and/or by written communication
• Ensure effective and timely claims management and settlement (in line with the SLA agreement)
• Assist with administrative functions and undertake special projects as and when requested
• To keep client/broker updated on the progress of the claim telephonically and via email
• Handling of Compliments and Complaints according to the Compliments and Complaints Business Processes
• Ad hoc duties assigned by management from time-to-time

Qualifications & Experience

• Afrikaans speaking (Non negotiable)
  • Grade 12 certificate or equivalent Level 4 qualification• Computer Literacy – MS Office: Work, Excel, Outlook
  • Reliable transport
  • Minimum of 3 years working experience
  • Debt collecting experience
  • Criminal Record and ITC ChecksÂ

Skills and AbilitiesÂ

• Bilingual (beneficial)
• Excellent communication skills (written and verbal)
• Work under pressure and able to meet deadlines
• Excellent time management
• Quality orientated’
• Display a sense of urgency
• Diplomatic & patient
• Problem solving skills
• Display initiative, maturity and a high degree of professionalism
• Liaise and build relationships with clients’
• Ability to negotiate with insurers/clients in respect of contentious claims

NB! This job is now closed. You can apply for other jobs by uploading your CV.