USED TRUCK SALES EXECUTIVE

USED TRUCK SALES EXECUTIVE

Purpose:  Manage and maintain key account relationships.  Support Sales Manager and the entire sales team to achieve department objectives.  These inclujde, unit target, customer care, promoting the brand.  Personal development within a team environement, take self-responsiblility to the next level of awareness.  You have great influence on the Company Brand, dilligently use this power to be successful as a Sales Executive.

RESPONSIBILITIES & ACCOUNTABILITIES

Leadership & Planning

• Properly plan all sales activities for allocated strategic accounts (get involved)
• Provide customers with a point of contact scenario.
• Apply retail pricing framework in a sensible and profitable manner
• Ensure efficient liasion meetings take place at Dealer level
• Co-ordinate after sales activities for allocated strategic accounts
• Provide a transport consultancy service to demonstrate total operating costs
• Manage positive supplier relationships
• Contribute to sales CSM results, grow customer satisfaction and relationships
• Be conscious of cost saving.  Establish a culture of "waste not, want not"
• Apply strict measure to the company's SHE policy at all times
• Ensure best practices are always applied.  Proper housekeeping in and around the facility
• Achieve or exceed the agreed annual targets (unit sales, market share and gross profit)
• Only utilize suppliers as per agreed and approved company on after-market panel.  This is to ensure that the vehicle warranty remains intact to the customer

Key Drivers

• Deal Closure
• Vehicle selction and load body fitment / procurement
• Vehicle delivery and handover
• Vehicle payment and deal file closure
• Strict control ovre vehile deliveries and handovers

Customer Relations

• Manage and drive high level of customer interaction.  Ensuring the customer is kept up-to-date of the new vehicle transaction at all times
• Prospective customers are to be followed-up at least once a week per telephonic or email
• Prospective customers need to be visited at least twice per month
• Current customers need to be telephonically contacted at least once per month with a follow-up customer visit once a month

Customer Retention & Growth Opportunities

• Ensure your database remains synchronised with company database.  Use only EXCEL or as guidelined by the company.  Update required to be forwarded to the Sales Manager and Sales Administrator at least once a month electronically emailed.
• Care and grow customer database by continually following-up and diligently keeping the customer informed of national and local market changes and events

Monitoring & Administration

• Ensure that all vehicles are invoiced timeously, support the process
• Ensure that vehicle payments debtors are kept within the terms and conditions of sale to ensure timeous submission for commission pay-outs
• Ensure that all cash sale transactions are paid in full
• Take corrective action on out-of-line items

Human Resources & Training

• Ensure all PPE is worn at all times when attending customer sites
• Adhere to all training programmes instituted by the company, which may include OHS / SHE or any other
• Work closely with all other departmental staff.  This includes workshop. parts and colleagues of the sales department
• It is of high importance that sales executives have a sound working relationship with all peers and colleagues within the company
• Continuously dive positive behaviourisms, such as pride in the sales concluded.  No comebacks and unnecessary delays in the sales transaction because of incorrect vehicle specification by way of example

Customer Care

• Ensure high levels of customer interactions
• Ensure that the type of feedback to the customer is relevant and correct
• Continue to promote the company as a trustworthy and reliable brand
• Pursue the philosophy of "customer is king'

Transolve / HRM Electronic Selling Tools

• Prepare and present each customer quotation to include a minimum of an electronic mass distribution drawing (side view)
• Corporate quotations will include the above, route simulations and any other information the customer may require to have a complete understanding of the vehicle

Apply diligence to all sales activities, in respect of:

• Ability to deliver results while working in a highly indpendent, fast paced, under pressure team envionment
• Ability to present information professionally at top levels within Company and customer organisations
• Ability to negotiate and converse at senior management and executive level
• Sensibly contribute to the whole of the department and company interms of unit sales and profitability per unit
• Manage operating costs with the Sales Manager