Travel Support Consultant

SUMMARY:
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POSITION INFO:

Searching for travel enthusiasts with abundance of destination knowledge to join our team here at Village n Life, enhancing the guests booking experience with travel & destination recommendations.

- Comfortable with and knowledge on reservation systems (such as Opera, Nightsbridge)

- In the know of Online Travel Agents and their workings beneficial (Booking.com, Expedia ect)

- Eagerness to learn and gain destination knowledge of Cape Town, Langebaan, Hermanus, Knysna important but not limited to

- Well knowledgeable in various areas of travel (international, domestic business)

- Ability to supply guests with relevant information for their travel/holiday

- Ability to work under pressure and manage high volume of bookings

- Located within the Atlantic Seaboard as will be based in Camps Bay

Further in more detail for the post:

Position : Reservation and Travel Consultants

Essential experience or requirements:

Minimum 2-5 years Reservations Experience

Opera Experience

Located within Atlantic Seaboard

Must be willing to work shifts, including late night shifts, public holidays and weekends

Duties and Responsibilities – but not limited to

• Accurately record and process reservations made by phone/email in the Property management system (Opera)
• Transfers to/from the properties booked and accurately confirmed for the right time and date with Transfer Company and with the guest/agent/operator – details to appear on correspondence and in PMS.
• Meal reservations booked and confirmed in advance with the travel desk / restaurant and with the guest/agent/operator – details to appear on correspondence and PMS accurately.

• All correspondence – fax or e-mail to be acknowledged and answered within 24 hours
• Liaison with clients and VNL Properties- maintain professional and cordial relations

• Process amendments to reservations such as extensions, early departures, etc
• Manage “no show” reservations by investigation and recording of same
• Record special billing arrangements for reservations in all business segments
• All reservation details: special requests, arrival times, value adds etc to appear on correspondence accurately and in PMS - properties to be aware of guests special requests to meet and exceed guests expectations
• Maintain knowledge of special rates/ offers/ promotions
• Immediate communication, to front office, of amendments to on the day arrivals.
• Follow-up on all provisional bookings. Ensure that the bookings are confirmed with deposits / full prepayments / voucher numbers where applicable.
• Follow-up on any special requests, tourism service bookings and arrival times.
• Communication of any special / VIP bookings to Reservations Manager and Front Office.
• Guest complaints and follow up – communicated to the Travel Support Manager

• Accept waitlist reservations, record and follow up on PMS
• Upsell or actively sell specials and packages to improve revenue

NB! This job is now closed. You can apply for other jobs by uploading your CV.