Travel Desk Agent

SUMMARY:
Position: Hotel Travel Desk Agent 
Location: Cape Town

POSITION INFO:
On behalf of our client, a 4-star hotel in Cape Town, we are recruiting an experienced Hotel Travel Desk Agent to join a guest-focused hospitality environment where service excellence and attention to detail are essential.
The Travel Desk plays a vital role in creating memorable guest experiences by assisting with transport, tours, excursions, and local travel arrangements. This role suits a hospitality professional with strong destination knowledge and experience managing travel bookings in a fast-paced hotel setting.

Key Responsibilities

• Airport transfers
• Shuttle services
• Tours and excursions
• Car hire and local travel arrangements

• Liaising with tour operators, transport providers, and suppliers to ensure seamless service delivery
• Providing accurate destination advice, recommendations, and tailored itineraries
• Managing bookings, confirmations, amendments, and cancellations efficiently
• Handling guest enquiries via email, telephone, and in person in a professional and welcoming manner
• Ensuring all bookings are accurately captured and communicated to relevant departments
• Maintaining clear records, reports, and daily handovers
• Resolving guest concerns promptly and professionally

Minimum Requirements

• Matric or equivalent qualification
• Minimum 2 years’ experience in a hotel travel desk, concierge, or front office role
• Strong knowledge of Cape Town attractions, tours, and transport logistics
• Experience working in a 4 or 5-star hotel environment
• Excellent communication skills; well-spoken and guest-focused
• Strong organisational and administrative abilities
• Computer literate, including Microsoft Office and hotel systems
• CV must be fully updated before submission

Key Skills & Attributes

• Strong guest service orientation
• Confident communicator with excellent interpersonal skills
• Detail-oriented with strong follow-up ability
• Ability to multitask and work under pressure
• Professional presentation and grooming
• Team player with a positive attitude

Why Apply

• Opportunity to work within a well-established 4-star hotel
• Guest-focused, professional working environment
• Exposure to international and leisure travellers
• Competitive salary and employee benefits
• Career development within the hospitality sector